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JOEY U-Village
- Restaurants
- Seattle, WA
About this business
Location details
2603 NE 46th St, University Village, Seattle, WA, 98105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to Midnight |
Food was great, location really nice, however our special order for Garlic Allergy was not respected and my Mom had to break her medicine out despite requesting it.
Business response:
Hi there, Thank you so much for your kind words about our food and location! We are truly sorry, however, for the serious oversight regarding your mom’s garlic allergy. Her safety and comfort should have been our top priority, and we deeply regret that we fell short and caused her distress. I would love the opportunity to learn more about your experience and invite you back as my guest. Please contact us through our email to further discuss; we look forward to hearing from you! Heather H | Guest Services
The tuna tasted pretty fishy like it was old or something.
Business response:
Hi Rafferty, We are so sorry to hear about your recent experience. That is not the experience we want for our guests. Thank you for letting us know. We would love the opportunity to learn more about your experience and invite you back as our guest. I will share an email privately. We look forward to hearing from you! Amber M | Guest Service Manager
Awful experience from the moment we got in the door. Booked a table a number of weeks ago for a party of 12. For a get together with friends and family coming in from out of state. We were celebrating a birthday and senior night. We received a call the night before asking for details of what we were celebrating and this lead me to believe a special effort was being made. But when we arrived we were told there wasn’t a table available and that the wait would be a couple of hours. We were seated at two separate booths. ... read more
Business response:
Hi Denise, I am truly sorry for the experience you had with us. This should have been a joyful evening celebrating your family and friends — and instead it fell short in multiple ways. Your feedback is very important to us and I will be addressing this directly with our team so this does not happen again. You deserved to feel taken care of from the moment you arrived. I would love the opportunity to learn more about what happened that evening and make this right for you. I will share my email privately — please reach out to ... read more
My husband ordered a “house manhattan cocktail” that was not on the menu “with Rye”. The waitress took his order and when the bill came, we discovered it was a $35 cocktail, double the price of all the listed cocktails. We thought that was ridiculous and she should have warned us that it would be $35.
Business response:
Hi Liz, Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience and the disappointment surrounding the cocktail charge. That’s not the level of communication or hospitality we strive to deliver. I would love the opportunity to make this right and personally invite you and your husband back as my guests to enjoy the 5-star experience you deserve. I’ll share my email with you privately so we can connect directly. I look forward to hearing from you! Amber M | Guest Service Manag... read more
I was really disappointed with my steak. I asked for it well done, but it was extremely overcook to the point that it was really dry and I did not enjoy it. Trying to remediate it I asked my server for some sauce and she very rudely said they had a pepper corn sauce but that it was $5 . So I told her to go ahead and bring it because the steak was too dry and I couldn’t continue to eat it. She brought it and I didn’t like the sauce but it helped a little with dryness needless to say I didn’t finish the steak I paid so much mo... read more
Business response:
Hello Yesenia, Thank you for sharing your feedback, I am truly sorry to hear of your experience. We are committed to ensuring a positive experience for all our guests. This is not the standard we hold ourselves to, and I’ll be following up with our team to ensure this doesn’t happen again. Please see my private note for my email address as I would love to invite you back as my guest to give you the 5-star experience you deserve. I look forward to hearing from you. Amber M | Guest Service Manager
Reserved table days in advance and waited over 30 minutes for it. Put in wrong table and asked to move to booth. We then sat another 30 minutes to flag down another server who offered to assist even though we were not her table. The saving grace was the food was excellent.
Business response:
Hi Tarri, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with your reserved table and the extended wait time. It is important to us that every guest enjoys a seamless dining experience, and it seems we fell short in this instance. We are glad to hear that you enjoyed the excellent food, as we strive to offer the best to our diners. Your feedback is invaluable, and we will certainly be addressing these service concerns with our team to ensure improv... read more
Frequently asked questions about JOEY U-Village
How is JOEY U-Village rated?
JOEY U-Village has a 4.8 star rating with 12,342 reviews.
When is JOEY U-Village open?
JOEY U-Village is open now. It will close tomorrow at 12:00 a.m.