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Justin Pohn of Mutual of Omaha Mortgage
- Mortgage Lenders
- Louisville, KY
About this business
Location details
201 Breckenridge Ln, Suite 201, Louisville, KY, 40207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Justin was very straightforward and communicative from the beginning of the process, all the way through! Justin & his team will forever be my first call or referral! Truly great people.
Verified by Mutual of Omaha Mortgage
More than a super knowledgeable professional you are going to find the best treatment, advice and care a real friend can provide. No matter what your needs or expectations are, Justin Pohn will always go above and beyond.
Verified by Mutual of Omaha Mortgage
Information we seemed to have known & received from previous lenders, didn't apply to Mutual of Omaha. The communication & understanding from the lender was unacceptable. We have purchased homes before & had never experienced such stress & regret as we did with using this lender.
Business response:
Dear Tanya D, Every transaction is different because circumstances change in our busy lives over time. Lending guidelines and regulations also change frequently. This could explain why there was a variance between today's higher standards and loans you've obtained in the past. We regret that you felt stress through this process. Mutual of Omaha and our employees work diligently to address any concerns and keep you informed at every step of the transaction.
Verified by Mutual of Omaha Mortgage
Don't say we are fully backed by VA and, after we are committed by a signed offer, tell us we need $45,000 to close.
Business response:
Els I apologize for your experience. As we spoke about, VA rules and guidelines do change from time to time, and the amount the VA will fully insure does change at the beginning of every fiscal year. While we approved you in December and you went under contract in January that was the case. We completed your loan from start to finish in 20 calendar days. We all worked very hard to make that happen for your family. I wish you nothing but the best in your new home.
Verified by Mutual of Omaha Mortgage
Justin is a really awesome person! I enjoyed having conversations with him. Unfortunately, I did feel like some things fell through the cracks with my closing due to lack of communication or miscommunication. My bank is not local and there was no communication regarding a cashier's check vs. wiring. Additionally, there was no communication that I needed to open my closing disclosure at least 3 days before the closing date - I was also sent this document in the late afternoon exactly 3 days before my closing date. I know Just... read more
Business response:
I appreciate your feedback, McKay. It's great to hear you enjoyed our conversations, and I apologize if you felt there was a lack of communication during your closing process. Your feedback is incredibly valuable and will certainly assist in refining our processes at Mutual of Omaha Mortgage. I understand the importance of clear and detailed communication, especially for a first-time homebuyer. I will strive to improve on these points to ensure a smoother experience for future clients. Thank you for your understanding, and f... read more
Verified by Mutual of Omaha Mortgage
Justin is a really awesome person! I enjoyed having conversations with him. Unfortunately, I did feel like some things fell through the cracks with my closing due to lack of communication or miscommunication. My bank is not local and there was no communication regarding a cashier's check vs. wiring. Additionally, there was no communication that I needed to open my closing disclosure at least 3 days before the closing date - I was also sent this document in the late afternoon exactly 3 days before my closing date. I know Just... read more
Business response:
I appreciate your feedback, McKay. It's great to hear you enjoyed our conversations, and I apologize if you felt there was a lack of communication during your closing process. Your feedback is incredibly valuable and will certainly assist in refining our processes at Mutual of Omaha Mortgage. I understand the importance of clear and detailed communication, especially for a first-time homebuyer. I will strive to improve on these points to ensure a smoother experience for future clients. Thank you for your understanding, and f... read more
Verified by Mutual of Omaha Mortgage
There were several things that didn't get addressed until last minute. It was like all the things were super important when they needed them, but things we needed like information about closing or how much to actually bring, or how to do the wire transfer were not top priority.
Verified by Mutual of Omaha Mortgage
Not much.just would of liked to of known about the fees we had to pay upfront
Business response:
I appreciate your honest feedback, Chris. I understand your concerns about the upfront fees and I apologize for any confusion. Transparency is key in our business at Mutual of Omaha Mortgage, and I'll make sure any fees are clearly communicated in the future. Your satisfaction is important to us and I'm glad to see you rated our service 4.5 out of 5. We're continually striving to enhance our customer experience, and your feedback is invaluable in that process. Thank you for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
I don't like surveys.
Frequently asked questions about Justin Pohn of Mutual of Omaha Mortgage
How is Justin Pohn of Mutual of Omaha Mortgage rated?
Justin Pohn of Mutual of Omaha Mortgage has a 4.9 star rating with 399 reviews.
When is Justin Pohn of Mutual of Omaha Mortgage open?
Justin Pohn of Mutual of Omaha Mortgage is closed now. It will open tomorrow at 8:00 a.m.