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Kitsap Veterinary Hospital
- Veterinarians
- Port Orchard, WA
About this business
Location details
3036 Bethel Road SE, Port Orchard, WA, 98366, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Been trying to get my puppy in for MONTHS and I they keep saying no new clients even though as a family we aren’t new, just the puppy is. I’ll stop taking my other pets here.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
RecommendedWell they took us when our existing vet could not. It was not an emergency but we needed to get full check ups on both cats and certificates for flying ASAP So as far as that goes they were there when we needed them. My bird I got from a closet breeder on Whimbey island gave me a sick bird I called not knowing them and they treat birds. They were going to see me right away (before pandemic) however my bird died on the way over. They were very sad for me and compassionate.
COVID experience aside, it seems like they really don’t care and just want clients to spend more money. Please be sure you ask for permission to charge before doing so from now on.
Business response:
Hi Sidney, we are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care and are doctors will always recommend the gold standard of medicine. We greatly appreciate your feedback and will work to ensure clarity and understanding of treatment options.
They have horrendous customer service.
Business response:
Martin, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to provide feed back. Below is a rehash of the email I sent you earlier today. I am trying to reach you in regards to your request to speak with me about your difficulty with our appointment availability. I called the number we have on file multiple times since Wednesday at different times throughout the day and unfortunately have been unable to connect with you. Each time it tells me that the voice mailbox is full so... read more
Took our family dog to get cremated and some asshole gave the A-okay to toss her ashes. The incredible amount of carelessness displayed by their employees to allow this to happen is frightening. I wouldn't recommend anyone take their animals here. They can't keep track of dead animals, I can only imagine what they do with the ones that's are still alive. They tell me I can go visit the remains in a mass burial site in Kent? I'm so disgusted by the outcome of this whole situation. Someone loses my family member, someone nee... read more
Business response:
Dear Douty Family, We cannot begin to express how sorry we are for this situation. We can assure you that this incident has been thoroughly addressed and while we cannot go back in time to change the outcome, we have absolutely learned from it and have confidence that this will never occur again. We truly appreciate you speaking with our practice manager and for allowing us to offer our deepest condolences. Our hearts are heavy and please know that we do truly care. Please rest assured that Mieka was handled with the utmost ... read more
After taking my dog here for years, I actually thought they cared for her. Once she passed it was different. $219 to make sure her ashes came home (7 days) so we could celebrate her life when our family could all be together. We called when this date was past to ask "where is she??" I was told I had called to change this to a "communal" cremation. WHAT??? Who the hell said that??? NOT ME AND WHY DIDNT YOU CONTACT ME TO VERIFY ANYTHING???? I want to know how you did this. How do you justify letting me and my family relive he... read more
Business response:
Dear Douty Family, We cannot begin to express how sorry we are for this situation. We can assure you that this incident has been thoroughly addressed and while we cannot go back in time to change the outcome, we have absolutely learned from it and have confidence that this will never occur again. We truly appreciate you speaking with our practice manager and for allowing us to offer our deepest condolences. Our hearts are heavy and please know that we do truly care. Please rest assured that Mieka was handled with the utmost ... read more
My dog, my family member since I was five years old. We took her here to be cremated after she passed away. They got her mixed up with another dog. They threw her ashes in a landfill and we will never have her remains to visit her, reminisce, or even properly grieve. We were supposed to get her back in an urn. They've offered to refund our payment (woo-hoo?). So $200-something dollars is all we have to remember our cherished family member. I would strongly recommend never entrusting the well-being of your animals in this rec... read more
Business response:
Dear Douty Family, We cannot begin to express how sorry we are for this situation. We can assure you that this incident has been thoroughly addressed and while we cannot go back in time to change the outcome, we have absolutely learned from it and have confidence that this will never occur again. We truly appreciate you speaking with our practice manager and for allowing us to offer our deepest condolences. Our hearts are heavy and please know that we do truly care. Please rest assured that Mieka was handled with the utmost ... read more
My dog, my family member since I was five years old. We took her here to be cremated after she passed away. They got her mixed up with another dog. They threw her ashes in a landfill and we will never have her remains to visit her, reminisce, or even properly grieve. We were supposed to get her back in an urn. They've offered to refund our payment (woo-hoo?). So $200-something dollars is all we have to remember our cherished family member. I would strongly recommend never entrusting the well-being of your animals in this rec... read more
Frequently asked questions about Kitsap Veterinary Hospital
How is Kitsap Veterinary Hospital rated?
Kitsap Veterinary Hospital has a 4.3 star rating with 659 reviews.
When is Kitsap Veterinary Hospital open?
Kitsap Veterinary Hospital is closed now. It will open on Monday at 8:00 a.m.