This profile has been claimed by the business owner or representative.
Kodak Lens | Broadview Eyecare
- Optometrists
- Toronto, ON
About this business
Location details
318 Broadview Ave, Toronto, ON, M4M 2G9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Been here for years with good experiences but this time the doctor rushed through my exam it didn’t feel like my eyes were checked correctly. The 80 year old driving test eye exam was even more thorough. I paid for the Oct scan and the doctor rushed through and skipped it. I had to ask him to check it. He took a 2 second look at it and just said it was good. I had to ask questions about the Oct result especially since I previously had a macular detachment. I was better off getting my exam with a google search result than wh... read more
Business response:
Thank you for providing your feedback and letting us know about your concern, Mr. Vuong. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Dr. Raharja has been informed and we strive to improve. We would be happy to answer any questions or further explain your eye exam and review your chart completed by Dr. Raharja. Please get in touch with me at customerservice@eyetrusteyecare.ca and I'd be happy to ensure your questions are answered. Our logs do show you... read more
I complete the examination but did not provide PD on my prescription. When I called the front desk, I was told to pay an additional $30 for the PD result or charge free if I purchase glasses in the store. This is never heard of. Felt like a kidnap or obligated to buy a glass in the store even if I paid the examination $141 the first time. Not an ethical store. will not recommend it.
Business response:
Thank you for providing your feedback and letting us know about your concern, Lin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We apologize for any misunderstanding, but a PD is not required for your eyeglass prescription when completing an eye health exam. PD is only required if you get eyeglasses from any optical and an Optician or eye care professional can perform this measurement to complete the eyeglass order. As this service takes time from our... read more
Good and service
Business response:
Thank you so much for your kind words, Buu. We really appreciate you taking the time out to share your experience with us. Thank you for your support and we look forward to seeing you again. Take care and stay safe. Cheers, Kodak Lens | Broadview Eyecare Vision Center
The Doctor was good but getting appointments is Very Very Bad
Business response:
Thank you for providing your feedback and letting us know about your concern, Nazam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We have many ways to contact us such as our website, email, phone, webchat, customer service line etc. to help you book an appointment. I would like to learn more about your experience and see how we can improve. Hope you can give us the opportunity to earn a better review. Please get in touch with me at customerservice@eye... read more
Everyone very professional to deal with however no solution yet to my problem maybe there is no solution
Business response:
Thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us. Thank you for your support and we look forward to seeing you again. If you can email us your current concerns at customerservice@eyetrusteyecare.ca, we will do everything we can to help you to the best of our ability. Hope you can give us the opportunity to earn a better review. Take care and stay safe. Cheers, Kodak Lens | Broadview Eyecare
Yes the eye exam was thorough. Not sure why but I had to take multiple pictures of my eye...could have been my doing though. I found it weird that the kids working the front counter were relaxing and talking while I was waiting to be served. Seemed like you only needed one person to do that job. The optics didn’t look good. Then when my exam was done and I was ready to pay for the eyeglasses I chose there was also waiting around. I was then paired with a woman who seemed to be more interested in making sure I have a bunch of... read more
Business response:
Thank you for providing your feedback and letting us know about your concern, Ashley. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We hope to win back your trust and improve your experience. Please get in touch with me at taylor@eyetrust.ca if you need any eyewear or eyecare assistance and I'd be happy to help you out. If you really like the frame you chose, we can offer you special pricing if you choose to give us the opportunity to make it up to you... read more
The staff wasn't very helpful to me. I wanted to get my glasses and no one offered to help out. I did take my prescription some where else. Thanks
Business response:
Thank you for providing your feedback and letting us know about your concerns, Sylvia. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We apologize if we missed helping out on your needs. Please get in touch with me at taylor@eyetrust.ca and we'd be happy to make it up to you. Best Regards, Taylor Chung Customer Service Registered Optician Kodak Lens | Broadview Eyecare
Frequently asked questions about Kodak Lens | Broadview Eyecare
How is Kodak Lens | Broadview Eyecare rated?
Kodak Lens | Broadview Eyecare has a 4.9 star rating with 1,451 reviews.
When is Kodak Lens | Broadview Eyecare open?
Kodak Lens | Broadview Eyecare is closed now. It will open at 9:00 a.m.