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Kodak Lens | Centerpoint Eyecare
- Optometrists
- North York, ON
About this business
Location details
Centerpoint Mall, 6464 Yonge Street, North York, ON, M2M 3X4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I made an appointment for new glasses at the Centrepoint location. The selection in the store was poor. Very plain and similar designs. The associate was not helpful. She basically left me on my own. When I asked if there were others, the associate took out some boxes with assorted lenses and said I could look through them. I expect this of a store like Winners not a professional optometry store. There was a pair I liked in the Ray Ban catalogue. I asked if they could bring them in. I was asked for a $50 deposit.
Business response:
Thank you for providing your feedback and letting us know about your concern, Charles. We are truly sorry to hear if any of our efforts or your personal experiences were not met in your interaction with us. We strive to improve and hope you can give us the opportunity to better work together. We aim to achieve a positive and amicable relationship. Please get in touch with me at customerservice@eyetrusteyecare.ca and I'd be happy to help you out if you need any further eyewear assistance. We will work on improving our frame s... read more
Great service
E everything was great thank you
Business response:
We really appreciate you sharing your kind words and experience with us, Peter. Thank you so much for the support and hope to see you again. Stay well. Cheers, Kodak Lens | Centerpoint Eyecare
Would have given higher rating except for exchange with 1 receptionist who didn't quite understand what I was saying and/or asking, so gave up after brief and unresolved communication - wasn't worth it as she wasn't really hearing what I was inquiring about & needing clarification. = no point. Everyone else was friendly and efficient.
Business response:
Thank you so much for your kind words, Mary. We really appreciate you taking the time out to share your experience with us. Thank you for providing your feedback and letting us know about your concern. We are truly sorry to hear if any of our efforts or your personal experiences were not met in your interaction with us. We strive to improve and hope you can give us the opportunity to better understand how we can help you regarding the unresolved communication. Please get in touch with me at customerservice@eyetrusteyecare.ca... read more
I have been waiting for 45 days now to hear from someone regarding a referral for cataract surgery.
Business response:
Thank you for providing your feedback and letting us know about your concern, Martin. We are truly sorry to hear if any of our efforts or your personal experiences were not met in your interaction with us. We strive to improve and hope you can give us the opportunity to earn a better review. We aim to achieve a positive and amicable relationship. I just spoke to Dr. Verzonilla to better understand your case and he can personally call you tomorrow to review everything again with you. Please get in touch with me at customerser... read more
Well you have a good eye doctor who is really concern with her patience and listened to us and our concern.
Business response:
Hi Reynaldo! We really appreciate you sharing your experience with us. Thank you so much for your kind words and we look forward to seeing you again at your next visit. All the best! Cheers, Kodak Lens | Centerpoint Eyecare
Customer service staffs are very friendly and very fast to accommodate you. I like there service that’s why I choose them.
Business response:
Hi Reynaldo! We really appreciate you sharing your experience with us. Thank you so much for your kind words and we look forward to seeing you again at your next visit. All the best! Cheers, Kodak Lens | Centerpoint Eyecare
Overall, your service was very good. Though if I remember clearly I encountered bizaar behaviour displayed by certain personal. For one, I have been a patron for 20 some years. I don't think I encountered service that was negative because females had femine problems like pms. Maybe I did and I was blind. You are representatives of your culture & I personally think you did not make your community proud. If you percieved that I represented someone whith negative attributes, you should have the courage to act like you care. ... read more
Business response:
Thank you so much for your kind words, Deepak. We really appreciate you taking the time out to share your experience with us. Thank you for your support and we look forward to seeing you again. Thank you for also providing your feedback and letting us know about your concern. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Hope you can give us more context to better understand your specific experience with certain team members. Please get in touch with ... read more
Not too bad...thank you! :-)
Business response:
Thank you so much for your kind words, Sabih. We really appreciate you taking the time out to share your experience with us. Thank you for your support and we look forward to seeing you again. If there is anything we can do to improve your experience please share with us at centerpoint@eyetrusteyecare.ca. Hope you can give us the opportunity to earn a better review. Take care. Cheers, Taylor Customer Service Kodak Lens | Centerpoint Eyecare
Frequently asked questions about Kodak Lens | Centerpoint Eyecare
How is Kodak Lens | Centerpoint Eyecare rated?
Kodak Lens | Centerpoint Eyecare has a 4.9 star rating with 1,770 reviews.
When is Kodak Lens | Centerpoint Eyecare open?
Kodak Lens | Centerpoint Eyecare is open now. It will close at 8:00 p.m.