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Kunkel Wittenauer Group
- Property Management
- O'Fallon, IL
About this business
Location details
784 Wall St, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 a.m. | |
| Fri | 8:30 a.m. to 5:00 a.m. | |
| Sat | Closed | |
| Sun | Closed |
The agent was prompt, professional and very courteous! She did a great job
Super fast response to emergency situation over holiday weekend. People are always nice, professional and a pleasure to work with.
Very knowledgeable and answered everything to her best ability. Was understanding and very professional.
Erika was a pleasure to work with.. 10 out of 10
I'm actually so furious and never write things like this. I always am the type of person who gets my deposit back because I try to make every one's job as easy as possible. I hired my own professional cleaner, and the apartment was actually SPOTLESS. I'm sure there were a few spots to touch up on the wall (scuffs or scrapes) but they took my ENTIRE deposit and when I asked for receipts, they just made stuff up saying they had $600 of payroll to empty my apartment. Then they made up other receipts like drip pans needing repla... read more
Business response:
I would love to share pictures of the condo and how it was left - there was trash and debris all over that took hours and hours to pick up and dispose of, carpets were black, and the place was horrible. If a cleaner was paid, I would request a refund - they could not have cleaned with all the trash throughout the apartment and it was no where near spotless. Pictures are available as needed - and the person leaving the review (not named ***************************) is aware of the condition. Yet, they are choosing to leave us... read more
So I filed and all for an apt back in April was approved. Then ***** called me and told me “What is trying to do”. According to her I was a liar. But she had approved my application but because my daughter who didn’t pass their app process was denied she wouldn’t allow me to rent. Moving forward I looked at a dif apt and was denied access even before my application was put in. Now if I was good enough to get in before and nothing has changed on my end, why wasn’t my application even considered? This is a personal vendetta wi... read more
Business response:
Sorry to inform you all but my application was approved the last time. Why do you think ***** returned my deposit and 1st month payment. Why would I send money if I wasnt approved previously. I have all the documents to show that I was approved until ***** called me a fraud and a liar. So yes this is and was personal. With all that being said its ok that you would NOT allow me to view the residence, I was offered and approved for something better. The company has lost a lot of potentially great clients but with the way they ... read more
So I filed and all for an apt back in April was approved. Then ***** called me and told me “What is trying to do”. According to her I was a liar. But she had approved my application but because my daughter who didn’t pass their app process was denied she wouldn’t allow me to rent. Moving forward I looked at a dif apt and was denied access even before my application was put in. Now if I was good enough to get in before and nothing has changed on my end, why wasn’t my application even considered? This is a personal vendetta wi... read more
Extremely slow to make emergency repairs. 0n Friday, 6/17/22 I submitted a work order about no electricty around 6 am. The electric/power company determined that weather head & meter base must be repaired before power could be restored. Submitted a picture of the notice from the electric company to the property management company. The property management company has put repairs off til Monday 6/20/22. This weekend the temperature will be in the 90s, on Monday the forecast is for 100 degrees! This past winter the furnace wasn... read more
Business response:
I am sorry ****************** has a negative perception and left this review. Below are the facts related to the service requests that she says were not handled properly. As the below facts will show, our office executed all work orders quickly and the full story will detail that. On Friday 6/17 At : AM 5:55 AM Tenant created work order online stating large limbs in back yard are down and that she has contact ****** about an outage. (there was one in the area due to a bad storm Friday morning). A tree company responded quick... read more
Personally ***** Wittenaur is the source of any calamity in this business. My daughter was denied a rental. So I completed the app paid yet another $65 and my app was accepted. They later sent me a an email regarding occupancy. I listed my daughter and her friend. I didnt include my name, because duhhh Im thinking you know my name goes on the occupancy form. ***** calls me speaking in an aggressive belittling manner saying I committed fraud on my application. I informed her that no fraud was committed. I simply put my daught... read more
Business response:
************** applied for the property at *** ******, Belleville for her to live in the property with only her and one minor on the lease. Discussion was had about her daughter living there and she was told she cannot because her daughter applied for the property before her and was denied. When it came time to move in, we were helping her get the permit since she wasn't in town yet (but needed the code right away), and she listed her daughter and the minor when we asked for names and DOBs of who is living in the home. We ca... read more
Frequently asked questions about Kunkel Wittenauer Group
How is Kunkel Wittenauer Group rated?
Kunkel Wittenauer Group has a 3.7 star rating with 755 reviews.
When is Kunkel Wittenauer Group open?
Kunkel Wittenauer Group is open now. It will close at 5:00 p.m.