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La La Land

4.0

About this business

Location details

3502 S Shepherd Dr, Houston, TX, 77098, United States

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WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 7:00 p.m.
Sat6:30 a.m. to 7:00 p.m.
Sun6:30 a.m. to 7:00 p.m.
4.0447 reviews
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Clayton S.'s profile image
Clayton S. 
rating
2 months ago

Eh. Latte flavors were creative but tasted fairly mid. Long lines (not the business's fault but just a heads up to expect a wait). Merch looked cheaply made and crummy but was very expensive. 

Business response:

Thank you for sharing your feedback! We’re sorry to hear your experience didn’t meet your expectations. We truly want to make things right for you. Please reach out to us using this link https://lalalandkindcafe.com/pages/contact , and we’ll do everything we can to resolve this. Your satisfaction is our top priority! - With love, la la  

Scott W.'s profile image
Scott W. 
rating
3 months ago

Miserable experience. Ordered on the app at 11:00; indicated the pick up time for the drink would be 11:15. My 16 year old daughter ran in to get it will I sat in the car because parking in the area is poor. Ultimately when she was still in the store 30 minutes after the pick up time, I paid to park and went in. At noon (an hour later!) we still didn't have the drink - with no estimate of when we would receive it, and the only explanation offered being "we're busy today..." When we finally gave up and asked for a refund... read more

Business response:

We’re so sorry you had a disappointing experience with us. We take all feedback seriously and are committed to improving. Please contact us at info@lalalandkindcafe.com—we’d love the chance to make things right and improve your next visit! Your satisfaction is our priority! - With love, la la 

Reema G.'s profile image
Reema G. 
rating
4 months ago

only two people were working this evening. the store was really busy and baristas could not keep up with the orders. I blame management for not scheduling enough on a weekend to support customer demand. i didn't mind waiting for our drinks as i could see how understaffed they are. but what made me leave a one star was we ordered two of the same drink but only received one. we waited 10 mins for the other one, thinking they're just busy but when the drink never came we went to check with the barista. they said they lost the t... read more

Business response:

We truly appreciate your feedback, and we’re sorry that things weren’t perfect during your visit. We want to ensure your next experience with us is exceptional! Please reach out to us at info@lalalandkindcafe.com so we can address any concerns and work on making it right. - With love, la la  

Joe N.'s profile image
Joe N. 
rating
4 months ago

How to ruin a perfectly good Saturday evening? Visit La La Land Kind Cafe. Absolutely horrible experience -- waited over 45 minutes just for coffee. The place was overwhelmed with customers and only had two staff members, who were clearly doing their best but simply couldn't keep up. Management trying to overwork these poor young workers. No parking, no seating, and nothing on the pastry rack except sugary junk. What a disaster. Save yourself the frustration and avoid this place entirely. Go to McDonald's or other coffee... read more

Business response:

We truly appreciate your feedback, and we’re sorry that things weren’t perfect during your visit. We want to ensure your next experience with us is exceptional! Please reach out to us at info@lalalandkindcafe.com so we can address any concerns and work on making it right. - With love, la la  

Valentina B.'s profile image
Valentina B. 
rating
8 months ago

scheduled drink for 4:15, didn't come until 4:40. only one lady working behind the counter who didn't move quickly at all. 

Business response:

We are so sorry to hear that we didn’t meet your expectations. We take this seriously and want to make it right! Please reach out to us at info@lalalandkindcafe.com—we would love the chance to resolve any issues and turn this experience around for you. - With love, la la  

Alyssa ..'s profile image
Alyssa .. 
rating
a year ago

Okay. It's a must to find out about parking living in Houston, SO CUTE If you live in the neighborhood, picking up or in the area! There is 3 parkings in the front. They are In lala land with the parking situation LOL Bless your heart if you can park in the front! 

Business response:

Hi Alyssa! We truly apologize for the less than La La experience you had in our cafe. Please email us at info@lalalandkindcafe.com so we can make it right. Love you! - La La Land 

Lily N.'s profile image
Lily N. 
rating
a year ago

My second visit here for the last day of their 50% off drinks special, and I have to agree with another reviewer who said this place is hit or miss. I really enjoyed my drinks last time (Oreo Matcha and Strawberry Fields Matcha). This time, however, it was a bit busier, and the drinks weren't as good. It took about 30 minutes from waiting in line to getting our 2 drinks with maybe 3 parties ahead of us. Not to mention the whole time there were no seats available :( We tried the Butterfly Matcha and Lavender Matcha. The Butt... read more

Iam T.'s profile image
Iam T. 
rating
a year ago

I love lalaland but this location has only 3 parking spaces. Very hard to park. And the houses next to it have setup cones because people are parking in their driveways. 

John T.'s profile image
John T. 
rating
a year ago

They couldn't have picked a worse spot to open this particular coffee shop lol. Parking is an absolute nightmare, and they don't allow you to order ahead. Also - I know the neighbors are pretty pissed. 

Business response:

Hi John! We truly apologize for the less than La La experience you had at our cafe. Please email us at info@lalalandkindcafe.com so we can make it right. We love you! - La La Land 

Frequently asked questions about La La Land

How is La La Land rated?

La La Land has a 4 star rating with 447 reviews. 

When is La La Land open?

La La Land is open now. It will close at 7:00 p.m.