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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
uncomfortable it was dirty. We stayed 3 nights and never got clean towels or anything. nothing. it was dirty.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
We chose this location because it was close to our concert venue. We will not be coming back. The room had a weird odor. Looks like there were total clippings on the carpet..There was no hot water.. The alarm on the clock abruptly went off at 6 in the morning, without us setting it. In the breakfast area,the waffle maker was broken. Minimal selection. Ended up eating somewhere else. I have never been to a hotel and been charged a separate parking fee.. The bed was comfortable.
Business response:
We thank you for staying with La Quinta. We appreciate you for sharing this feedback with us. We are glad to forward these comments to property management and the renovation team to address these issues. We apologize for the current condition of the property, however, we invite you to return soon to witness the many improvements we are making. Sincerely, LQ Customer Care
Fair
Bad
Disappointing
it was so horrible I’m never ever coming back again staff were rude, dismissive and unfriendly. property is super old and dated. it’s dirty and In bad conditions. rooms were dirty and uncomfortable. pool was not available. ice machines were not working. waffle maker was not working. lifts were filthy and stink of alcohol. fitness centre is just a tiny dirty room with 1 treadmill. nothing was good about it. location was not that bad. not so far away from the city
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Need to update property, outdated. Had to pay for parking. Property was old with out dated features. Lobby smelled. Room had trash in trash can from previous people. Location. Staff was friendly. John was nice and helpful.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Bad hotel, great price. You get what you pay for. The room was nasty. Incredibly dirty. Getting out of the shower I felt contaminated. Definitely the cheapest option within the area. The location is good, close to lots of attractions.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Poor the property and room was dirty, staff was unfriendly and the pool is closed
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,181 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.