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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Je ne reviendrai plus jamais dans cet hôtel, à éviter absolument ! La réceptionniste était odieuse et le parking pour la voiture coûtait 45 dollars . Aucune machine à glace ne fonctionnait et le petit déjeuner était indigent . Ëmplacement
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay. Sincerely, LQ Customer Care
Just don’t Everything Nada
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Sincerely, LQ Customer Care
Staff are friendly but the hotel is a dump. Everything Simply the dirtiest hotel I shave ever stayed at. Paint peeling in in rooms. Dirty floors. House keeping does not come!!! Ice machines don’t work hall way floors filled with dirt and cigarette buts.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Disappointed The online pictures were deceiving. Toiletries and towels had to be requested as needed. There were 4 people in our room and we were allotted only 3 towels. Room was not clean. There were blood stains on one of the blankets and a smudge on the restroom door. One elevator was not functioning. The one that was, was filthy. Breakfast condiments and cutlery we're lacking. Water was coming out very hot in the shower and sink. The pool was out of service and I was disappointed because usage was most likely included in... read more
Business response:
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care
Very Poor Hallways smelled of urine. Elevators did not work. Lights in room did not work
Business response:
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us. Respectfully, LQ Customer Care
Bad
Very Poor The pool was closed none of the ice makers worked the staff was mediocre. The bed was comfortable
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Sincerely, LQ Customer Care
Disappointing for the price. Old, tatty, slightly unclean, enough to make you feel uncomfortable.. The staff were friendly, slightly Uninterested as I doubt the reporting of a previous and very bloodstained mattress was even reported to be changed, but did move us to accommodate.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Dissapointing The room was still dirty when ingot there, beer bottles, a pizza box and the bed wasn’t made
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,151 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.