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La Quinta Inn & Suites Auburn
- Hospitality
- Auburn, WA
About this business
Location details
225 6th St SE, Auburn, WA, 98002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Room strongly smelled like animal urine
Our experience at this property was unacceptable. A personal charger block and cord went missing after room service, which raises serious concerns about security. Basic amenities were incomplete—no shampoo was provided, only conditioner and body wash. The pillows were of noticeably poor quality, making it difficult to sleep comfortably. The room itself was poorly equipped, with no dish soap provided to wash dishes and only a single fork available. On top of that, the strong chlorine odor throughout the lobby and second floor... read more
Could have been better Unfortunately the room smelled probably of pet urine?? Beds were comfortable but one was broken when you sat on it. There wasn't enough soap for both the sink and shower. The neighborhood seemed sketchy.
LaQuinta Auburn Everything was great about the hotel except for the beds. They were very, very soft which made for an uncomfortable nights sleep. It hurt my husband's back because it was so soft and he had to sit up in the chair to sleep. We had stayed at a La Quinta in Oregon and it had must better beds. They were firmer but had a nice pillow top.
Check in agent was friendly, but the line was very long and it seemed that another agent would have been prudent. A curious device, the qt thunder, was left plugged in the room i was in.
Business response:
We are grateful for your feedback, Sarain, and hope you will reach out to our team to help us understand what we can do to improve our services. We hope to host a better experience for you in the future.
Lacked cleanliness
Business response:
Ryan, We sincerely apologize for any issues you experienced during your stay at our hotel. Our friendly staff is here to help and will gladly address any concerns you may have regarding cleanliness. Please bring your concerns to the front desk as soon as possible so we can assist you and ensure your comfort.
Booked this hotel at the last min at 10 o’clock at night on the day of arrival due to an emergency. Upon arrival while waiting to check in at the front desk, a man who wasn’t a guest was yelling, using profanity, the manager with the tattoos started to yell at one of the customers, the two started to exchange words . One of the woman started to check me in, and half way decides to walk away without any explanation and tells the senior citizen man that just started his shift to take over. The poor man felt lost, went back and... read more
Business response:
Daiwah, we sincerely apologize for the rocky start to your stay at the hotel. We hope that all is well with your family and that the emergency that brought you to Auburn is resolved quickly. We will work to ensure that our staff is better equipped to provide exceptional service to our guests in the future. Our goal is to provide a seamless experience, and we are sorry for the disruption caused by a non-guest. Thank you for your understanding.
Frequently asked questions about La Quinta Inn & Suites Auburn
How is La Quinta Inn & Suites Auburn rated?
La Quinta Inn & Suites Auburn has a 4.1 star rating with 3,770 reviews.
When is La Quinta Inn & Suites Auburn open?
La Quinta Inn & Suites Auburn is closed now. It will open tomorrow at 12:00 p.m.