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La Quinta Inn & Suites Dallas Grand Prairie South
- Hotels
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Disappointing
Expensive even for a Jacuzzi suite, noisy, need to improve lighting in room Noise, building is cheaply constructed and has thin walls that don't block out sound from hall and adjoining rooms. Lighting in room was horrible cold white bulbs (this is easy to fix). Bathroom had no ventilation Good location along IH-20, comfortable bed
Business response:
Thank you for sharing your feedback with us. I apologize we failed to exceed your expectations, and will utilize your feedback to improve the services for our future guests. Hopefully we'll have the opportunity to serve you again in the future, and apologize again.
Everything was good until we was disgusted with the sink and the shower The shower in the room and sink under the rim Nbr the faucet had mold and when I told staff they did nothing. Couldn’t touch the mildewed shower wall while using it. To me that was a deal breaker but was to tired to deal with it any further. Lobby was nice and clean. Breakfast was amazing
Business response:
Thank you for sharing your experience of your recent stay with us. I apologize that we failed to exceed your expectations, and appreciate you bringing these items to our attention. We will ensure these issues are addressed so our future guests can have a more enjoyable experience.
Despite good location I will not be staying here again I had thought I had booked a different location that I have stayed many times and always enjoyed so this La Quinta location was disappointing, to say the least. The thermostat on the wall did not seem to actually control the air, the bathroom only had a bright light that surrounded the mirror that made a sound when it was on. There was no fan in the bathroom either so it quickly got too warm if we took a hot shower. The shower walls seemed to have mildew in the groat and... read more
Business response:
Thank you for sharing your experience of your recent stay with us. Our staff works hard to ensure each guest has the best possible experience and I apologize we failed to exceed your expectations. I will ensure your concerns are addressed so that our future guests have a better experience, thank you again.
Disappointing The shower didn’t work properly, the pillows and bed comforter were not fluffy at all, they felt very old and lumpy. The staff was really nice.
Business response:
Thank you for sharing your experience with us. I apologize we failed to meet your expectations and appreciate you reporting these issues so that we can improve the services we provide our future guests! Thank you again and we hope to have the opportunity to serve you again in the future.
It was comfortable but not sure if I would stay again. Shower had a leak and was not a fan of the breakfast buffet. The location to activites.
Business response:
Thank you for sharing your experience of your recent stay with us. I am disappointed we did not have the opportunity to correct the problems with your room during your stay with us. We hope to have the opportunity to serve you again in the future!
Fair Had to have room changed first room door looked as if the door was not able to fully close. Bed was not made up after first night stay. Location
Business response:
I apologize your experience was less than satisfactory. We appreciate your feedback and will use it to improve our services for future guests.
It was ok simply because I needed it. If we would have had more time, I would have asked for a refun The only thing i didnt like was.. Being told one price for a room that was supposed to have a hot tub IN the room.. Only to pay more money than i was initially told and there was no hot rub in the room at all!!! I was going to get a refund and find another room.. But i was pressed for time (had a wedding to get ready for!) Nothing. But the breakfast
Business response:
Ms. Richardson- I apologize for the confusion with your reservation, but do see that your reservation was booked for our standard king room type and not the jacuzzi suite. I understand that is not the expectation and apologize we were unable to take care of your needs during your stay with us. Please let us know if there is anything we can do at this time to better assist you.
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,789 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open at 12:00 p.m.