La Quinta Inn & Suites Fairfield

Business response:

Thank you for your feedback. We regret that the atmosphere wasn’t as comfortable as you’d hoped. We strive to maintain a clean and welcoming environment, and we apologize if this wasn’t reflected during your stay.Regarding noise levels, we understand how important a peaceful stay is, and we’ll continue working on ways to improve the experience for all our guests. We appreciate your comments and hope to have another chance to provide a better visit next time. 

Business response:

Thank you for your review! We're glad to hear that you had a good experience during your stay. If there's anything we can do to make your next visit even better, we'd love to hear your thoughts. We appreciate your support and hope to welcome you back soon! 

Business response:

Thank you for your review! We're glad to hear that you had a good experience during your stay. If there's anything we can do to make your next visit even better, we'd love to hear your thoughts. We appreciate your support and hope to welcome you back soon! 

Business response:

"Thank you for your fantastic 5 out of 5 review! We're delighted to hear that you enjoyed our service, facilities, and the cleanliness of your room. Providing a well-organized and comfortable experience is our top priority, and we're thrilled that it made a positive impression. We truly appreciate your kind words and look forward to welcoming you back again soon! 

Business response:

"Thank you for your feedback. We’re truly sorry that cleanliness was not up to standard during your stay. This is certainly not the experience we strive to provide, and we will be addressing this with our housekeeping team to ensure such issues are promptly resolved. Your comments are invaluable in helping us improve, and we appreciate the opportunity to make things better. We hope to welcome you back for a much-improved experience in the future. 

Business response:

Thank you for your thoughtful review! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your recognition of our efforts to improve the hotel and provide a welcoming atmosphere means a lot.We look forward to welcoming you back and hope to exceed your expectations during your future stays. Thank you again for choosing us—we’re grateful for your support! 

Business response:

Thank you for taking the time to share your experience and for choosing to stay with us again! We truly appreciate your loyalty and your thoughtful feedback.We are delighted to hear that you’ve noticed the improvements we’ve made to enhance the overall quality of our hotel and accommodations. Your kind words about our furnishings and ongoing efforts mean a lot to us.Regarding your suggestion for English language education for our staff, we sincerely appreciate your insights. We are always looking for ways to improve guest ex... read more

Business response:

Thank you for your feedback and for rating your stay with us. We truly appreciate your support and are glad that you had an overall positive experience.However, we sincerely regret that your room was not cleaned as expected. Providing excellent service is our priority, and we apologize for this oversight. We will review our housekeeping procedures to ensure such issues are addressed moving forward.We hope to welcome you again for an even better stay in the future. 

Business response:

Thank you for your 5 out of 5 rating! We're thrilled that you had a great experience overall.We understand that the area may have felt unfamiliar, and we appreciate your honest feedback. Guest safety and comfort are always top priorities for us, and we strive to provide a welcoming environment. If there’s anything we can do to make your future stays even more enjoyable, please let us know.We hope to welcome you back again soon!