La Quinta Inn & Suites Fairfield

Business response:

Thank you so much for your wonderful review and for rating us 5 out of 5! We are thrilled to hear that you found our hotel to be a very nice place.Your positive feedback is greatly appreciated and motivates our team to continue providing exceptional service. We look forward to welcoming you back for another fantastic stay. 

Business response:

Nitin, Thank you for the feedback on the issues experienced during your stay. We are in the process of renovating our property and are actively replacing all of the old appliances mentioned during your stay.This does not excuse the lack of proper cleanliness experienced in your room and bathroom. We will follow up with housekeeping staff to see why these oversights occurred and what we could do better in the future.Thank you so much for choosing the Ramada Fairfield. We hope you give us another chance to better serve you in ... read more

Business response:

Kelron, Thank you so much for your honest feedback. We're shocked to hear of your communication issues with the front desk and can't help but feel it was possible you accidentally got in touch with Wyndham's customer service hotline. Every member of our front desk speaks clear English as their primary language. That being said, we sincerely apologize for these issues, as there is no excuse. We will alert my front desk team to a better way to handle these situations in the future.Rest assured your feedback will be used to imp... read more

Business response:

Thank you so much for your wonderful review and for awarding us a perfect 5 out of 5! We are thrilled to hear that you had an exceptional experience with us.Your kind words inspire us to continue delivering top-notch service and create memorable experiences for all our guests. We're delighted to know that our efforts in providing comfort, quality, and hospitality have met your expectations.We look forward to welcoming you back soon for another fabulous stay. 

Business response:

Thank you so much for your wonderful review and for rating us 4 out of 5! We're delighted to hear that you found our facilities clean and our customer service incredible. Your kind words truly mean a lot to our team.We hope to have the pleasure of welcoming you back soon and strive for that perfect score next time! 

Business response:

Thank you so much for the postive feedback! We're excited to see you next time! 

Business response:

Thank you so much for the feedback! We hope to see you again in the near future to turn that 4/5 into a perfect score! Thank you for choosing the Ramada Fairfield. 

Business response:

Thank you so much for your fantastic review and for choosing Ramada by Wyndham. It means the world to us that you had such a wonderful experience!We strive to provide exceptional service and create unforgettable memories for our guests, and we’re thrilled to hear that we hit the mark for you. Your kind words will be shared with our team as a reminder of the outstanding impact their efforts have.We look forward to welcoming you back in the future! 

Business response:

Thank you so much for your outstanding 5 out of 5 rating! We are absolutely delighted to hear that you enjoyed our customer service, housekeeping, breakfast, bed linen, parking, and the clean and quiet environment. Your kind words are incredibly motivating for our team. It’s wonderful to know you plan on recommending our hotel to your family and friends. We can’t wait to welcome you back for another exceptional stay. Safe travels and see you soon!