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La Quinta Inn & Suites Henderson-Northeast Denver
- Hospitality
- Henderson, CO
About this business
Location details
9041 Brighton Rd, Henderson, CO, 80640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Food was lousy!!! DO NOT RECOMMEND STAYING AT THIS PLACE. I went to the front desk to ask for 2 towels, at the same time my son went for the luggage cart so we could bring 2 coolers in; we’re headed to the back of building where we needed to unload coolers and the front desk clerk & owner are chasing us down thinking we’re stealing the towels & cart. Very UNPROFESSIONAL! They could just asked what was going on… Location
Business response:
Hey Connie, I sincerely apologize on behalf of the owner and the entire hotel staff. Our primary aim is to create a welcoming, home-like atmosphere for all our guests, and it was never our intention to imply that you had stolen from us. I recognize that my apology may not fully address the unfortunate experience you encountered, and for that, I am truly sorry. We hope you will consider giving us another opportunity to serve you better in the future. Oskar
Filthy, gross, hot, stinky EVERYTHING Nothing
Business response:
Thank you for taking the time to provide valuable feedback. We apologize that your stay with us was less than satisfactory. We hope you'll give us another chance in the future. Oskar
Didn’t stay No accommodation Didn’t have my reservation even tho I had a confirmation number. So left with out a room and not from here. Very upset!
Business response:
We have discussed these issues with our team to ensure necessary improvements are implemented. I will reach out to booking.com to prevent a recurrence of this situation. Our goal is to enhance the experience for our customers moving forward.
Decent, but to check your options I asked for toilet paper and a DND sign and I never recieved one until I asked the front desk. The location of the hotel is near the highway so its so loud every day when you go out to the car, or take the dog out. The breakfast was not good Some of the front desk people were really cool.
Business response:
Dear Jenna, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness, comfort, and guest satisfaction are our top priorities, and we deeply regret that we did not meet your expectations. We have addressed these concerns with our team to ensure improvements are made. We hope to provide a better experience in the future. Thank You, Oskar
Poor Jets on hot tub broken
Business response:
Dear Cheryle, I appreciate you taking the time to share your experience at La Quinta Northeast Denver. I sincerely apologize for the inconvenience regarding the absence of jets in our hot tub. Our hot tub is not equipped with a jet. I hope you will consider giving us another opportunity in the future. Oskar
Fair
Disappointing The pool area was not cleaned. There were bugs by the hot tub. The jets in the hot tub did not work, and the water was not even hot. The window in my room didn't have curtains. The pull-down blind string would come out, and I would have to fix it a lot. The towels had holes in them. The breakfast was not very good. The waffle maker would just shut off mid cooking. There's not very many options to choose from. The floors in the room were all separate. Just something that caught my eyes The price was good.
Business response:
Hi Karlie Thank you for taking the time to tell us about your experience with us, at La Quinta Northeast Denver. Your feedback is very important to us, and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address those problems and prevent any future occurrences. Here we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service. W... read more
Very Poor Smelled like mildew. Mattresses were filthy. Location was great for our travel.
Business response:
Hi Curwick Thank you for taking the time to tell us about your experience with us, at La Quinta Northeast Denver. Your feedback is very important to us, and I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address this problems and prevent any future occurrences. Here, we continuously strive to meet your needs end expectations. Thank you again for sharing your experience, and we look forward to be... read more
I didn't stay because the hotel was horrible. False advertisement. The hotel looked nothing like online pictures. The hotel was horrible and run down. I didn't even stay there, when I entered my room.i took pictures and immediately left and went to another hotel. The hotel was nasty, old,dirty, smelly, and just pure unacceptable. Didn't eat it.
Business response:
Dear Royce Thank you for taking the time to tell us about your experience with us, at La Quinta Northeast Denver. Your feedback is very important to us, and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Michael Lee/GM
Frequently asked questions about La Quinta Inn & Suites Henderson-Northeast Denver
How is La Quinta Inn & Suites Henderson-Northeast Denver rated?
La Quinta Inn & Suites Henderson-Northeast Denver has a 3.5 star rating with 2,545 reviews.
When is La Quinta Inn & Suites Henderson-Northeast Denver open?
La Quinta Inn & Suites Henderson-Northeast Denver is closed now. It will open at 12:00 p.m.