La Quinta Inn & Suites Orlando Lake Mary

Business response:

Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with our staff so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager 

Business response:

Dear Guest, Thank you for taken the time to post your comments and we‘re sorry you didn’t get a restful night sleep due to the noise. We ‘ll be working with our team to take more proactive role in containing noise both inside and outside of the hotel during special events. We apologize for any inconvenience this may have caused and we hope will give us another try. Sincerely, Talat A. General Manager 

Business response:

Dear Valued Guest, Thank you for your great review! We are so glad to hear you had a good stay with us and we appreciate the kind remarks about the hotel gym . We really appreciate the feedback and we hope to see you again. Talat A General Manager 

Business response:

Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more