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La Quinta Inn & Suites Pearland
- Hospitality
- Pearland, TX
About this business
Location details
9002 Broadway, Pearland, TX, 77584, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exceptional
We got charged for one night and did not stay longer than 10 minutes. The rooms we were shown were FILTHY It was FILTHY and disgusting. Bugs, dirt and odors. Weren’t allowed to take pictures but got one. We were charged for one night and did not stay longer than 10 minutes. Nothing. It was FILTHY and disgusting. Bugs, dirt and odors.
Business response:
Hello Karin, Thank you for sharing your feedback regarding your recent experience. We're sorry to hear that your stay did not meet your expectations. Cleanliness is a priority for us, and your concerns will be forwarded to the management team for their review. We appreciate your input as it helps us improve our services and maintain the standards we aim to uphold. Thank you again for your feedback.
Fair
It was okay There were no Kleenex in the room. The fridge didn't see to be cold. I was woken up at 2:30 in the morning with someone signing at the top of their lungs. The staff was just not very friendly for check in & check out. The person I spoke with over the phone was extremely pleasant. This was a trip for a funeral, it wasn't a pleasure trip. Breakfast was okay. The room was clean.
Business response:
Hello Angie, Thank you for sharing your feedback with us. We're glad to hear that you found the room clean and the breakfast satisfactory, but we regret to learn that other aspects of your stay did not meet your expectations. Your comments about the staff and room amenities will be addressed with management to ensure we continue to improve our services. We appreciate your understanding during this difficult time and hope you have a safe journey ahead.
I was so upset With the $50 service kids upstairs racing above me it was insane Nothing It was noisy costly and dirty
Business response:
Hello Jennifer, We appreciate your feedback regarding your recent stay. Cleanliness and comfort are priorities for us, and your comments will be shared with the relevant departments for further evaluation. We take all guest experiences seriously, and understanding your concerns helps us improve our services. Thank you for sharing your thoughts, and we hope your future travels are more enjoyable.
Lock changes was a inconvenience to disabled people Running out of towels in the hotel was bad
Business response:
Hello Lardius, Thank you for sharing your feedback regarding the towel availability during your stay. We understand that having adequate supplies is important for our guests' comfort. Your comments will be noted, and we will continue to work on ensuring that these essentials are readily available for future guests. We appreciate your understanding and hope you had a pleasant overall experience.
My stay was okay. If I was to go back to Houston I probably won’t be staying there. I went there with my family and we was only given enough towels for 2 people. I ask for towels for two days and was told they don’t have none at the moment. I had to go to the store and get towels so my family could take baths. The location
Business response:
Hello Brittany, Thank you for sharing your experience. We appreciate your feedback regarding the towel situation during your stay, and we understand how important it is for families to have adequate amenities. Your comments will be shared with the team to ensure that we improve our service for future guests. We hope that despite this inconvenience, you were able to enjoy the location and other aspects of your visit.
Remodel needed The hotel smells horrible. My room smelled like mold and the carpet was dirty. Breakfast wasn’t full The price was reasonable and great product in bathroom.
Business response:
Thank you for your feedback. We're glad you found the price reasonable and appreciated the bathroom amenities. We're sorry to hear about the cleanliness and odor issues, as well as the breakfast experience. We’re addressing these concerns to improve for future guests.
Horrible experience. It was dirty and not updated. No soap in the bathroom. The drain in the sink was stuck closed. The night before, I booked through Booking at Laquita Kingwood . The next morning they printed a receipt for me. The next day, I booked Laquita Pearland and they refused to print me one. The gym.
Business response:
Thank you for your feedback! We're glad to hear you enjoyed the gym. We do apologize for the other issues you mentioned, and we will work on improving the cleanliness and maintenance in those areas. We appreciate your comments and hope to welcome you again soon!
Frequently asked questions about La Quinta Inn & Suites Pearland
How is La Quinta Inn & Suites Pearland rated?
La Quinta Inn & Suites Pearland has a 3.7 star rating with 2,137 reviews.
When is La Quinta Inn & Suites Pearland open?
La Quinta Inn & Suites Pearland is closed now. It will open tomorrow at 12:00 p.m.