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La Quinta Inn & Suites Rockwall
- Hospitality
- Rockwall, TX
About this business
Location details
689 I-30 Frontage Rd, Rockwall, TX, 75087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
we missed out on a good nights sleep due to the people next to us... We stayed in room 111. Right next to us a few rooms were rented out to a whole bunch of unruly (loud) boys, about 10 - 12 years old. I called the front desk and she told us she would talk to them but it didnt do any good because they kept at it until about 1:30 in the morning. They were so close to the front desk that the clerk had to have heard them herself...
Nice place, good be better! There was a storm that knocked out the power, we had to sleep without air and on a day we planned on sleeping in we couldn’t because it was so warm in our room. We left the hotel very early without being able to get ready, just so we could go somewhere with air. There was a lady on the 3rd floor in a wheel chair and couldn’t get downstairs bc the elevator was down due to Power outage's. Seems to me a place like this would have a back up generator for emergencies. The room was nice, clean, and dece... read more
Fair
Clean carpets better in pet rooms, quit turning ac off when guest leave for a bit smelled like pee when ac turned off good location
Business response:
Angela, Thank you for your feedback. I am sorry that the condition of your room wasn't up to our usual standards. I will take this opportunity to review procedures with the team. I have had maintenance has shampooed the room again. We sincerely hope that the next time you come to Rockwall you will consider staying with us again. Marisela P General Manager
Fair No working A/C
I'd stay again People parking in fire lane. Could smell weed in elevator. Had to carry all my bags by hand. Only had two carts Staff is was friendly.
Lumpy mattress Mattress was horrible air conditioner wasn't great the refrigerator didn't keep things cold and the television didn't work on local channels Location and it was clean
Fair
It was the worst stay I have ever had with a hotel for a get away before traveling out of town I didn't like where I called before making reservations and asked is the pool open and I was told it was and once I arrived there was a sign on the window stating it was not open due to the hot tub not working. After arriving to the room checking in going to the room cleaning and making sure everything was working I cleaned the jacuzzi tub out and closing the stopper to fill the tub so I can relax I cut the water on and let it run ... read more
Business response:
Dear Ms. Shaniqua, Thank you for taking the time to provide us with our feedback. I'm so sorry to hear that you had such experience during your stay with us. I would like to offer you my apologies for the inconveniences and misunderstandings that occurred during your stay with us. The pool was and has been functional, the sign on the door was only informing that the hot tub in the pool area was out of order. In essence that was the only portion that was not functional at the time. When you came to inform the front desk clerk... read more
Frequently asked questions about La Quinta Inn & Suites Rockwall
How is La Quinta Inn & Suites Rockwall rated?
La Quinta Inn & Suites Rockwall has a 4.4 star rating with 2,375 reviews.
When is La Quinta Inn & Suites Rockwall open?
La Quinta Inn & Suites Rockwall is closed now. It will open tomorrow at 12:00 p.m.