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La Quinta Inn & Suites Rockwall
- Hospitality
- Rockwall, TX
About this business
Location details
689 I-30 Frontage Rd, Rockwall, TX, 75087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Front desk lady was great and very sweet and helpful. Our 1st room didn’t have hot water. They moved us to another room and it smelled awful. So they moved us to the last room available. Bathroom had hair all in the tub. Nice, convenient, good breakfast
Business response:
Thank you for taking the time to leave us a review. We see we did not meet your expectations, and we do apologize for that. We strive for cleanliness and our team dropped the ball on this. We thank you for bringing this up to our attention and have spoken to all of the team and corrected these issues. We thank you again for choosing to stay with us and do hope to see you soon to provide you with an even better experience.
Other than the tub/walk in shower issue the place was fine. It did not have a walk in shower only a tub. My handicap brother wasn’t able to shower. He cannot climb in and out of a tub. It was clean and the personnel treated me great
Business response:
Thank you for taking the time to leave us a response. We are pleased to hear that our team treated you great. We do apologize that your brother was unable to shower. We do apologize; we only have bathtubs with showerheads in our rooms. We do offer bars and have some rooms with handicap accessibility. We look forward to seeing you again in the future.
Stay was okay, but Power Outage caused an inconvenient experience. No internet and no tv because of a power outage…?! Convenient location
Business response:
Dear Iris, We thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay, but we do apologize for the inconvenience of the TV and internet not working due to a power outage. There are times that due to inclement weather we do have issues. We thank you for choosing to stay at our hotel and hope to see you again to provide you with an even better experience.
Fair
Fair
I will never stay there again or recommend anyone to stay there There was someone smoking marijuana and the smell drifted into our room. when we opened our door we could smell it in the hallway. we complain three times, but the staff didn’t seem to want to do anything about it It was close to restaurants and other activities
Business response:
Dear Misty, Thank you for taking the time to leave us a response. We do apologize that there was a bad odor. Rest assured we will be sure to talk to our team in regard to this. This definitely is not the type of experience we want to have for our guests. We are a non-smoking hotel, and this is not the example we want to set. We thank you for choosing to stay with us and we hope that you may give us another chance in the future.
Bad
Fair We had ants and spiders in our first room, but the staff quickly moved us. The lady took pictures and reported it to their maintenance crew. They were very quick to take care of the issue. The beds were comfortable.
Didn’t stay, we paid to go to a better area We didn’t wind up staying the night. We checked in and left for dinner. traffic was horrible due to church Saturday night. When we came back we packed up and left. Supposed to be smoke free facility. Wreaked of smoke and marajuana Have sinus issues and asthma so we left. Had 2 babies, one was crawling around and there were random loose boards under the AC unit. Baby picked up board. Bathroom floor looked dirty Nothing really
Frequently asked questions about La Quinta Inn & Suites Rockwall
How is La Quinta Inn & Suites Rockwall rated?
La Quinta Inn & Suites Rockwall has a 4.4 star rating with 2,414 reviews.
When is La Quinta Inn & Suites Rockwall open?
La Quinta Inn & Suites Rockwall is closed now. It will open at 12:00 p.m.