La Quinta Inn & Suites Seattle Sea-Tac Airport

Business response:

Dear Jenny, Thank you for sharing your feedback. I’m pleased to hear that you found the beds and rooms comfortable and that our staff member was helpful in providing information about traveling into Seattle. I will make sure to share your kind words with her. I apologize for the inconvenience caused by the ongoing remodeling. I understand that the breakfast area was not up to standard and that there was insufficient seating. I also regret that the carpets appeared worn and that the pool was closed. While our carpets are clea... read more

Business response:

Dear Cecil, Thank you for taking the time to share your review. We’re glad you found our location convenient and appreciated the pricing. We apologize for not informing you in advance about the ongoing construction. We understand that renovations can impact your experience, and we should have communicated more clearly about the work being done. Your feedback is valuable, and we will use it to improve our communication moving forward. Thank you for your understanding and patience. We hope to have the opportunity to provide yo... read more

Business response:

Dear Deborah, Thank you for your review and the 8 out of 10 rating! We’re pleased to hear you enjoyed our great price, convenient location, and the quiet, spacious room. We apologize for the inconvenience caused by the elevator not working during your stay. We understand how challenging it can be to navigate to the sixth floor without a functioning elevator. Please know that we are actively working to address this issue as part of our ongoing renovations. Your feedback is important to us, and we appreciate your patience and ... read more

Business response:

Dear Bobbie, Thank you for your kind words about our staff and the cleanliness of our hotel. We’re thrilled to hear that you found our location convenient and that our team made a positive impression. We apologize for the inconvenience you experienced with the room thermostat and for the clutter on the main floor due to our ongoing remodel. We understand that construction can be disruptive, and we’re working diligently to complete the renovations as swiftly as possible to enhance your overall experience. Thank you for your p... read more

Business response:

Dear Eric, Thank you for your review. We’re delighted to hear that you enjoyed our location! We apologize for any inconvenience caused by the lobby construction. We’re currently making significant improvements to enhance our facilities, and we understand that this work can sometimes affect your experience. Please know that we’re working hard to minimize disruptions and complete the renovations as quickly as possible. We appreciate your understanding and patience during this time. We look forward to welcoming you back once th... read more

Business response:

Dear Mark, Thank you for your thoughtful review and for giving us 8 out of 10! We’re glad to hear that, despite the ongoing renovations, you found that everything still worked well during your stay. We appreciate your understanding as we make improvements to enhance our facilities. Your feedback is invaluable in helping us identify areas for further enhancement. If you have any specific suggestions or concerns, please don’t hesitate to let us know. We look forward to the opportunity to provide you with an even better experie... read more

Business response:

Dear Williams, Thank you so much for your fantastic 10 out of 10 review! We're thrilled to hear that you had a great experience with our friendly staff and enjoyed our airport shuttle service. Your kind words truly motivate us to keep up the good work. We’re committed to ensuring that all aspects of our guests’ stays are top-notch, and we’re delighted that you felt that we succeeded. We look forward to welcoming you back soon and hope your next stay is just as enjoyable.