La Quinta Inn & Suites Seattle Sea-Tac Airport

Business response:

Dear Ernie, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our excellent location near Sea-Tac and found our shuttle service convenient. It’s great to know that you appreciated your newly renovated room and that it was clean, bright, and modern, with excellent bedding. We’re glad our hotel was a perfect fit for your overnight stay before your early flight. Your positive feedback means a lot to us, and we hope to welcome you back the next time you’re in the area! 

Business response:

Dear Karlina, Thank you for sharing your experience with us! We're delighted to hear that our 24-hour airport shuttle was a lifesaver for you, especially on your first visit to Seattle. It’s great to know that you found our rooms and staff to be nice and that, overall, you had a good stay. We apologize for any inconvenience caused by the ongoing construction and the elevator situation. We understand how that could be concerning, and we’re working hard to complete our renovations and restore full service as soon as possible. ... read more

Business response:

Dear Meoung, Thank you for your feedback regarding your recent stay. I apologize for any inconvenience you experienced with the Wi-Fi. I want to assure you that our internet service is currently working well throughout the property. If you encounter any issues in the future, please don’t hesitate to reach out to our front desk so we can assist you promptly. We appreciate your understanding and hope to welcome you back soon for a more enjoyable experience. 

Business response:

Dear Terry, Thank you for your review and for mentioning our convenient location near the airport. We apologize for the inconvenience caused by the pool being out of order. As part of our extensive renovations, the pool will be removed to make way for new and improved amenities. We understand this may have been disappointing, and we appreciate your understanding as we work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future to enjoy our updated facilities. 

Business response:

Dear Robert, Thank you for taking the time to share your feedback. We genuinely appreciate your kind words about our staff and are pleased to hear that you found them generally helpful. We apologize for the behavior of one of our team members and will address this to ensure all our guests receive the highest level of service. As you mentioned, our hotel is currently undergoing extensive renovations to enhance our facilities and improve our guests' experience. We understand that this can be inconvenient, and we appreciate you... read more

Business response:

Dear Roberta, Thank you for your feedback! We’re glad to hear that our location was convenient for you. We understand that the need for a refresh is important, and we’re currently working on ongoing renovations to improve the overall condition of the hotel. Your patience and understanding during this time are greatly appreciated. We look forward to welcoming you back once the updates are complete. Thank you for staying with us! 

Business response:

Dear Mariellen, Thank you for your feedback! We’re thrilled to hear that you loved the new room decor and appreciated having both micro-USB and regular USB plugs available. We apologize for the issue with the air conditioner struggling to cool the room. We will have our maintenance team check on this to ensure it’s functioning properly for future guests. Thank you for staying with us and for sharing your thoughts. We hope to welcome you back soon! 

Business response:

Dear Alexander, Thank you for your feedback! We're glad you found the value and location to the airport convenient. We apologize for any inconvenience caused by the ongoing remodel. We understand that the lobby area being the last to be updated may have affected your experience. Please know that we are working hard to complete the renovations and improve our facilities. Thank you for your patience and understanding during this time. We look forward to welcoming you back to see the completed updates.