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La Quinta Inn & Suites Secaucus Meadowlands
- Hospitality
- Secaucus, NJ
About this business
Location details
350 Lighting Way, Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor hygiene and cleanliness. I booked a room for three people with a king bed and a sofa bed. When I arrived, there were no sheets provided for the sofa bed, and when I opened it, the plastic cover on the mattress was filthy. After complaining, the front desk moved me to another room, but the sofa bed there was also unacceptable: the mattress was stained, had no protective cover, and the springs were exposed. The overall cleanliness was very poor — ceiling panels had black stains that looked like mold, and the carpet under ... read more
Disappointing
Bad There was no hot water for 3 days
Jhoana El sofá cama el somier roto y sucio No hay agua caliente para ducharte La calefacción suena que no puedes dormir bien El desayuno pésimo todos los días lo mismo sin variedad fatal el precio es bastante elevado para el servicio que dan malísimo no volveré ni lo recomiendo La parada del bus
Business response:
Nini Yhojana, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We regret that the sofa bed, hot water, heating, and breakfast did not meet your expectations, and we understand how frustrating this must have been. Your comments have been shared with our maintenance and management teams so that these issues can be addressed promptly. We are sorry that your experience did not reflect the high standards we strive to provide, and we appreciate you bringing these matters ... read more
Bad No hot water in the building and staff did nothing to inform us before our stay Location
Business response:
Matthew, Thank you for your feedback. We’re glad you found our location convenient. However, we sincerely apologize for the disruption in hot water during your stay. While the water heating system was functioning, it may have been under stress due to high demand at the time, and we regret the inconvenience this caused. We hope for the opportunity to better service you next time with a far more comfortable experience!
Bad Cold water , WiFi sucks Nothing
Business response:
QuaShai, Thank you for sharing your feedback. We're incredibly disappointed to hear the issues you experienced with the water temperature and the WiFi service. This is not the standard we aim to provide, and we understand how frustrating it must have been during your stay. Your comments have been shared with our maintenance and IT teams so we can address these issues promptly and improve the overall guest experience. We appreciate you bringing this to our attention and hope for the opportunity to better serve you next time.
Polite, helpful and friendly staff but for the price, the rooms are gross. Rooms. Rusty, old, outdated. Not enjoyable, esp for the price for one night. Location and friendly, helpful staff
Business response:
Stephanie, Thank you for sharing your feedback! We’re glad to hear that our staff made a positive impression with their friendliness and helpfulness, and that you appreciated the convenient location of our property. However, we're severely disappointed that the condition of the room did not meet your expectations. We understand your concerns regarding the age and condition of the rooms and take this feedback seriously. Our maintenance and management teams are working on improvements to ensure a more comfortable experience fo... read more
Fair Habitaciones en mal estado. Muy malo el desayuno.
Business response:
Kenneth, Thank you for your feedback! We’re disappointed to hear that the breakfast did not meet your expectations and that the room condition fell short of the standards we aim to provide. This is not the experience we want for our guests and want to extend our heartfelt apology. Your comments have been shared with our management and maintenance teams so we can address these issues promptly and improve the overall guest experience. We appreciate you bringing this to our attention and hope we have the opportunity to provide ... read more
the stay was okay everything pool was broken rooms were run down outdated !!!!! bathroom water didn't get hot the customer Service was good p
Business response:
Latifah, Thank you for taking the time to share your feedback. We’re glad to hear that our wonderful guest experience team made a positive impression during your stay. However, we’re truly sorry that several aspects of your experience fell short of expectations. We apologize for any misunderstanding related to the pool as it appears to have been in working order during your stay. Additionally, while the hot water system was operating, it appears it may have been under heavy demand at the time, causing the water to feel warm ... read more
Frequently asked questions about La Quinta Inn & Suites Secaucus Meadowlands
How is La Quinta Inn & Suites Secaucus Meadowlands rated?
La Quinta Inn & Suites Secaucus Meadowlands has a 3.5 star rating with 10,245 reviews.
When is La Quinta Inn & Suites Secaucus Meadowlands open?
La Quinta Inn & Suites Secaucus Meadowlands is closed now. It will open tomorrow at 12:00 p.m.