La Quinta Inn & Suites Secaucus Meadowlands

Business response:

Megh, Thank you for your feedback! We’re glad you found our location convenient and appreciated the on-site parking. We are however, incredibly disappointed your stay was negatively impacted by an avoidable maintenance issue with your sink. We are, however, incredibly disappointed your stay was negatively impacted by an avoidable maintenance issue with your sink. We apologize for the inconvenience this caused, and our maintenance team has been notified to address this issue. We hope you give us another opportunity to better ... read more

Business response:

Adao, Thank you for sharing your feedback. We’re very sorry to hear about the issues related to your shower and booking issues. That is not the level of comfort or service we aim to provide, and we apologize for the inconvenience this caused during your stay. Our team will be reviewing the details of your reservation to see where we went wrong, and what can be done to avoid these issues in the future. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a smoother... read more

Business response:

Ahmed, Thank you for your feedback. We apologize that your stay did not meet your expectations due to cleanliness issues. This is not the standard we aim to provide, and we will be addressing this with our housekeeping team immediately. Thank you for bringing this to our attention. 

Business response:

Charlotte, Wow. It sounds like your stay fell far beyond our expectations here at the property and we want to thank you for bringing this to our attention. The lack of hot water, non-functioning phone and TV, and unpleasant odors in your room are unacceptable, and we understand how frustrating this must have been. We will be addressing these matters immediately with our maintenance and housekeeping teams to ensure they are resolved. Thank you again for bringing these concerns to our attention, and we hope to have the opportu... read more

Business response:

Rosana, Thank you for sharing your experience with us. We are truly sorry to hear that your stay fell so far below expectations. The issues you described regarding the condition of our facilities, maintenance, accuracy of our advertising, and odors in the building are very concerning and do not reflect the standards we aim to uphold. We sincerely apologize for the disappointment you experienced and appreciate you taking the time to let us know. We hope to have the opportunity to improve and regain your trust in the future.