La Quinta Inn & Suites Secaucus Meadowlands

Business response:

Thank you for taking the time to provide feedback on your recent stay at La Quinta Inn. We are glad to hear that you found our location convenient and had a positive interaction with our night desk clerk. However, we regret that other aspects of your stay did not meet your expectations. We apologize for the use of plastic utensils and any inconvenience it may have caused. We also understand your frustration with the lack of response to texts from our staff and the housekeeping policies. We are sorry for any inconvenience cau... read more

Business response:

Thank you for sharing your feedback. We are glad to hear that you found our location convenient, especially with the direct bus line to New York stopping right in front of the hotel. It's also great to know that our complimentary luggage storage was useful to you. We apologize for the discomfort you experienced with the sofa bed. We strive to provide a comfortable stay for all our guests and will certainly look into improving this aspect of our rooms. We appreciate your comments and hope to welcome you back in the future for... read more

Business response:

Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff to be nice and welcoming. We apologize for the maintenance issues you encountered in the bathroom and any inconvenience caused by the presence of pets in some rooms. Your concerns are important to us, and we will address these issues promptly to ensure a more pleasant experience for future guests. We also appreciate your feedback regarding the absence of a safe in the room. We are continually looking for ways to improve and y... read more