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Laguna Creek Sports Club
- Sports Clubs
- Elk Grove, CA
About this business
Location details
9570 Racquet Ct, Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 9:30 p.m. | |
| Tue | 5:00 a.m. to 9:30 p.m. | |
| Wed | 5:00 a.m. to 9:30 p.m. | |
| Thu | 5:00 a.m. to 9:30 p.m. | |
| Fri | 5:00 a.m. to 9:30 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Constant broken machines and outdated equipment. Carol the old manager is super rude which is outrageous when paying $200+ for a mediocre gym.
I joined with the silver sneakers program. This place is so nice, BUT the limited hours seniors can use the facility isn't good. We can't partake in pickelball or other activities that start after we have to leave UNLESS we opt to pay the high membership fee. Not Senior Silver Sneaker friendly and I'm an active senior.
Business response:
Hi there, we appreciate your feedback regarding the Silver Sneakers hours and the facility. Our hours for insurance paid memberships are 12-4 PM during week days and 11 AM- close on weekends. We just began offering memberships based off senior insurance last year so we appreciate your feedback to help us improve. Please feel free to contact us at (916) 513-4526 to explore potential solutions. We do offer a discounted membership rate for our insurance paid memberships so you can take full advantage of all amenities at any hou... read more
Have been a member for years. Cost is very high but used to be worth it. Unfortunately poor maintenance/management means weights go missing, wobbly benches aren't replaced and yesterday Shelby seemed completely unconcerned and unwilling to assist when the raggedy squat bar pad failed by splitting and dropping the bar, injuring my neck. Will be canceling shortly
Business response:
Hi Siara, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how concerning it can be when equipment does not meet expectations. We acknowledge that the condition of the bar pad you referenced should not have occurred. This matter was addressed internally to ensure damaged equipment was removed promptly and that adequate replacements are available moving forward. We also want to clarify that our front desk team made efforts to locate an alternative solution at the t... read more
Nice facilities. Good tennis and pickleball courts and squash. Neat kids' camps and nice locker rooms. Service is good overall like those who are cleaning and they opened doors for me. However knocking off some stars because Jewel at the front desk was rude and curt and did not let me charge my phone which was dying even though I had a charger without a block.
Business response:
Hi Lizzie, Thank you for taking the time to share your feedback. We’re glad to hear you’ve enjoyed our facilities, courts, camps, and locker rooms, and we appreciate your recognition of our staff who work hard to keep the club clean and welcoming. Regarding your experience at the front desk, we apologize if the interaction felt curt. For clarity, we do not allow phones to be charged at the front desk, as we cannot be responsible for members’ personal belongings being left there. While some staff members may have extended thi... read more
My mother visited Laguna Creek Sport Club but was denied entry by a female staff member due to the type of membership she has. Unfortunately, the way this staff member communicated the gym hours was rude, disrespectful, and unprofessional. As a result, my mom left the facility feeling upset, frustrated, and deeply uncomfortable. We believe that all staff members should receive better training in how to respectfully communicate with members, especially those for whom English is not their first language. A more considerate an... read more
Business response:
Hi Kim. thank you for taking the time to share your feedback. We’re truly sorry to hear that your mother left the club feeling upset, and we appreciate you bringing this to our attention. That is never the experience we want for any of our members or their families. It sounds like your mother may have an insurance-based membership, which is valid during our designated off-peak hours of 12:00 PM to 4:00 PM, as outlined in the program guidelines. We understand that these hours can sometimes cause confusion, especially during a... read more
Staff is friendly but things do not get fixed. Both locker rooms have steam rooms that have been broken for a month and counting. Brought my family today and no hot water to shower. We are never offered compensation. We pay full price and get less than what we are paying for.
Business response:
Hi LD, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience. We understand how frustrating it can be when the facilities don't meet expectations. We are happy to let you know that our steam room is fixed as of yesterday. We had a local mechanic company on it right away but they kept finding things wrong with it. They had to do four different fixes before they could finally get it running again. Each fix required different equipment that we had to order. We also had the ignitor switch go o... read more
I thought this was a nice gym. I have belonged here off and on throughout the past several years. On the first of the year I decided to join again. They told me the dues would be $118 a month. But because I have health care that would pay part of the cost, my dues were to be $61 a month. When I joined I was also told I would have five days to change my mind on signing up for this club. I discovered a brand new small gym that opened closer to my house so I decided to go with that place. I withdrew from this club within... read more
Business response:
Hi Kimberly, Thank you for taking the time to share your experience. We’re sorry to hear about your frustration and appreciate the opportunity to clarify our policy. As stated at the time of enrollment, our policy requires initial payment upon signing up, but if a member chooses to cancel within five days, we do process a full refund. We understand that the delay in communication was frustrating, and we sincerely apologize for the longer-than-usual response time. This is an exceptionally busy time of year for us, and while t... read more
Have been coming here off and on for years. Went in yesterday and 3 small kids were literally running and banging racquetball racquets on the glass of the workout area. As I was leaving the same three kids we're running in circles around the center of the gym. Coming around the corner at full speed and one of the kids shoes fly off his foot. He falls and the front desk girl barely says you can't run in here. Where's mom & dad? Playing in the racquetball room while their kids run amuck. So annoying. They have a daycare. Are t... read more
Business response:
Hi BC., Thank you for sharing your experience and for being a long-time member of our club. We're sorry to hear that your recent visit didn’t meet your expectations. Maintaining a safe and enjoyable environment for all our members is a top priority, and we take feedback like yours seriously. We will address the situation regarding unsupervised children to ensure our policies are enforced. Additionally, we’ll reinforce the rules about equipment usage to ensure that age-appropriate guidelines are being followed, especially du... read more
Went in this morning with my husband to possibly get our family of 6 memberships. Upon entering the sports club is smells like wet dog. Then the two young girls working the check in counter stated the ONE person who is in charge of showing ppl around happens to be out today. Usually she there but "not today". We ask if one of them could show us around and they stated they where not allowed to. Then I asked for a price sheet or if they could tell us what is the standard membership prices and they both said they don't even kno... read more
Business response:
Hi Sommer, We are so sorry to hear that you didn't have a pleasant experience in attempting to tour the club! We do only have two sales representatives as we are a smaller, local company. Unfortunately, we were down to one person on the day that you came in. Our Front Desk staff aren't trained in the Marketing Department as they have a variety of tasks to implement and maintain already at the Front Desk. This is common amongst gyms in general. We hope you will consider giving us another chance in the future! Thank you for br... read more
Frequently asked questions about Laguna Creek Sports Club
How is Laguna Creek Sports Club rated?
Laguna Creek Sports Club has a 4.1 star rating with 233 reviews.
When is Laguna Creek Sports Club open?
Laguna Creek Sports Club is open now. It will close at 8:00 p.m.