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Lakeway Animal Hospital
- Veterinarians
- Jefferson City, TN
About this business
Location details
1024 E Highway 11 E, Jefferson City, TN, 37760, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 12:30 p.m. | |
| Sun | Closed |
As if they weren't expensive enough! We have never been charged a fee when we take our dogs in for a bordetella vaccine. I took my two dogs in today and was charged $22 per dog for a "technician fee". The dogs were literally back there for 2 minutes each. that's $11 a minute. We won't be back!
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My cat hit her face on out trailer today. Her tounge was hanging out and her jaw was crooked, she also had a gash on her face. My husband took her straight to Lakeway to be seen as an emergency. After not being greeted or even acknowledged when he arrived he went up to the desk and They said they couldn’t work her in. No offers of other places it anything until he asked. They were very rude and disrespectful. They didn’t ask him if we have other pets there as patients(we do, and we had an appointment at 3 today for our dog).... read more
Business response:
Meggie, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
RecommendedI have used Lakeway for 27 years but I will never go there again! I had an appointment with my critically Ill diabetic cat at 11:30 and I waited patiently until 1:00 in my car.I went in to ask how much longer and a lady at the desk said she didn’t know where I was even though someone came to my car at 12:00 to tell me it wouldn’t be long,they were a little behind. She rudely leaves the front area with my chart and goes from room to room and returns after about 5 min to apologize and tell me to come back at 2! I ask if they ... read more
Business response:
Samantha, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Have been with them for 11 yrs. for our dogs and recent change in personnel has made us leave. High prices, and lack of compassion.
Today we tried to make an appointment for our furbaby. After explaining what was going on, we were scoffed at, and told to use Google. Well we took their advice and used Google to find another animal clinic for our little one’s care. It’s a shame because our little girl has been going there since she was a puppy.
Do not recommend..rude customer service on the phone and in person. they truly do not have the best interest in their patients they see. All they want is your money.
RecommendedIt's unorganized, it's not ran with professionalism and courtesy. The receptionist are rude, harsh and do not care about their clients or the company. The front office Employees are allowed to be rude, mean, viscous and non helpful to both their co-workers and the customers. This place and it's new management is a joke and is ran like a circus!!! The vets on the other hand are really good with the animals and do a great job but I am astonished and highly disappointed that this company has no training policies or procedures i... read more
I took my cat to Lakeway for her annual visit on Monday! Not only was it very expensive, and a new Vet. saw our cat, but our cat hasn’t been the same since! Her back legs don’t work like they did before... she can’t jump and she’s been lethargic since her visit! It’s now Wednesday and I’ve called the clinic... but I’m not happy about how she feels! We’ve been going to Lakeway Vet for about 27 years with all of our pets! We always loved Dr. Pilkington, but he is retired now! We won’t be coming back!
Business response:
Mrs. Sheri Sullivan, we are very sorry that Callie isn't feeling well following her vaccines. We tried calling you this morning and again this afternoon after you spoke with our receptionist to discuss your concerns, but you didn't answer. While, yes, Dr. Pilkington has retired, you are still a long term, valued client and your pets health is our number one priority and that hasn't and won't change. We offered to see Callie today at no charge and treat her for a vaccine reaction which we would still be happy to do at any ... read more
Frequently asked questions about Lakeway Animal Hospital
How is Lakeway Animal Hospital rated?
Lakeway Animal Hospital has a 4.7 star rating with 1,220 reviews.
When is Lakeway Animal Hospital open?
Lakeway Animal Hospital is closed now. It will open at 8:30 a.m.