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Levin Furniture and Mattress Greensburg
- Furniture Stores
- Greensburg, PA
About this business
Location details
5280 Rt. 30, Ste. 2, Greensburg, PA, 15601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Should have known better than to order a sofa and chair online. The furniture is not comfortable, cheaply made, color is darker than expected and material is not as expected.
Business response:
We apologize for the disappointing experience with your furniture purchase. We understand that the comfort, quality, color, and material of the sofa and chair did not meet your expectations. We take customer feedback seriously and will use your comments to improve our product descriptions and quality control processes. If you have any specific concerns or questions about your order, please don't hesitate to contact our customer service team for further assistance. Sincerely, Levin Furniture & Mattress
Found furniture that I liked but our sales person, who was friendly, seemed to be new and struggled to answer questions and struggled with the computer screen and printer. He failed to give an explanation of the platinum warranty that I purchased and did not give me a printed copy, which I didn't realize until I got home. I have nothing to explain what I get for my $400. I called Customer Service and requested a copy be mailed to me. I also wish I had asked questions about the fabric and care.
Business response:
We appreciate your input regarding your recent experience at Levin Furniture and Mattress Greensburg. Thank you for reaching out about the platinum warranty and fabric care questions. We apologize that our sales associate was unable to provide you with complete information and a printed copy of the warranty at the time of your purchase. We understand how important it is to have clear details about your investment. We're glad you contacted our Customer Service team to request a mailed copy of the warranty. We value your busin... read more
Approved for 3000 pay later is a joke. Had it not been for my fiancé I would have walked out.
Business response:
Hello Tom, thank you for taking the time to share your experience. It is our goal to provide an exceptional level of service. We would love to know what it would take for us to make your experience exceptional. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795 so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Delivered 3 chairs. Never unwrapped them. Just put them in my waiting room & left.
Business response:
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. We sincerely apologize for the unsatisfactory delivery service you received, where the chairs were left unwrapped in your waiting room. This falls short of our usual standards, and we would like to address this issue promptly. Please contact us at (724) 834-3550 to discuss this matter further, so we can better understand the situation and work towards a resolution that meets your expectations. Sincerely, Levin Furniture & Matt... read more
Jessica was wonderful very knowledgeable on all my questions
Business response:
Hello Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
Jessy was so knowable about our purchase
Business response:
Hello Sue, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
Absolutely horrible customer service. Bought new living room set on may 18, cancelled an end table on the 20th that I purchased being it was not coming in till 2nd week of June, 3.5 weeks later still no refund. Called 3 times and get 3 different answers from cooperate and the Greensburg store. Now told it’s going to be another 14-20 days till I get my refund in the mail. So all and all will be a month long wait atleast. Absolutely terrible management. Receipt states 7-10 days for refund but here we are 3.5 weeks later. Seem... read more
Business response:
Thank you for sharing your concerns. We see you have spoken to one of our team members, explaining the check refund policy. We apologize if we did not communicate the check refund policy clearly. Thank you for taking your time to bring this to our attention. We will use your feedback to make us better. Sincerely, Levin Furniture & Mattress
Excellent. Just wished they would have been able to deliver it
Business response:
Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
We always work with Frank. Very helpful, knowledgeable and friendly. You had what I wanted and love it. Wish we could have it delivered but you didn’t have any in stock. I never leave the store empty handed
Business response:
Hello Robert, we are so glad that our team made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
Frequently asked questions about Levin Furniture and Mattress Greensburg
How is Levin Furniture and Mattress Greensburg rated?
Levin Furniture and Mattress Greensburg has a 4.8 star rating with 2,153 reviews.
When is Levin Furniture and Mattress Greensburg open?
Levin Furniture and Mattress Greensburg is closed now. It will open at 10:00 a.m.