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Levin Furniture and Mattress Mentor
- Furniture Stores
- Mentor, OH
About this business
Location details
7799 Mentor Ave, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I want to say this .... I bought a couch and Love seat to match , April 2024 it's now Dec . 2024. ! I wanted to tell Levins right off the bat ! But I waited , and still!! The worst furniture I ever bought! I am so in disbelief how cheap this couch is ! It's just me here 130 lb woman . But yet the cushions sink way in ! Already! Like it's been used forever! Sooo uncomfortable. Just junk.. yes it was not the most expensive..however... It's already and has been a piece of junk. I am so unhappy. I cannot believe it . And ... read more
Business response:
We are disappointed to hear about your experience with the couch and love seat purchased from Levin Furniture and Mattress Mentor. We understand your frustration with the quality and comfort of the furniture, especially given the short time since your purchase. We take customer satisfaction seriously and would like the opportunity to address your concerns. Please email us at customernquiry@levifurniture.com to discuss this matter further. Our customer service team will be happy to review your purchase and explore possible so... read more
LEVIN is overpriced used sales tactics like 28% off final sales price and then wants you to pick up a new couch yourself. Or pay an extra fee for delivery and warranty. Give me a break.
Business response:
We're sorry to hear about your experience with our pricing. We understand your frustration regarding the discounts, delivery fees, and warranty options. We value your feedback and would like the opportunity to address your concerns in more detail. Please feel free to reach out to us at (440) 255-1320 to discuss your experience further. We're committed to ensuring customer satisfaction and would appreciate the chance to better understand and potentially resolve the issues you've encountered. Sincerely, Levin Furniture & Matt... read more
Didnt like the fact that the furniture was damaged when placed in my vehicle. I had to actually help carry it and load it. I called the salesperson who tried to help but the manager did not follow up to address my concerns. After purchasing furniture a few times at this store I felt they would make an effort. Very disappointed.
Business response:
Hello Mary , Thanks for reaching out to us. We are disappointed to hear that you had a negative experience with us. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
My 93 year old mother received her couch and chair which has both recliner in them the ones in the store she could work probably because the we're used a lot Her new one we're delivered Tuesday she could not recline them not strong enough call the company they said she could return them But they would charge a 15 % restocking fee pustules 200 for pickup sales manager said they couldn't wave the fees totally unacceptable to theat a 93 year old woman like this
Business response:
Dear Frank, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide exceptional service and we will improve. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Our salesman Jeff Heston was great real pleasure to work with !!
Business response:
Hello Joe, we are so glad that Jeffrey made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
I have been buying Levin furniture for years. I bought all new furniture about 2 years ago. The couch, loveseat and ottoman fabric is pilling, threads are pulling out and a piece of the couch is coming apart. I have talked to customer service and was told, industry standard is fabric is for one year. So if industry standard is Levine fabric standard, why don't I just buy a cheap couch if Levin is just about one year industry standards. I was told to buy a sweater comber to depill. But wont that make the threads all coming ap... read more
Business response:
Dear Nancy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide exceptional service. The industry standard for fabric is one year. We hope to see you again. Thank you for being a valued customer of Levin Furniture. Thank you, Levin Furniture & Mattress
Had an Interview and everything this is really the worst place they are not hiring black employees due to a misdemeanor of a traffic offense they seen it said marijuana but I passed the drug screen so how don’t I get the job ? Is it because I’m black ???? Do not apply to work for levin in mentor
Frequently asked questions about Levin Furniture and Mattress Mentor
How is Levin Furniture and Mattress Mentor rated?
Levin Furniture and Mattress Mentor has a 4.7 star rating with 1,971 reviews.
When is Levin Furniture and Mattress Mentor open?
Levin Furniture and Mattress Mentor is closed now. It will open at 10:00 a.m.