LightRx - Naperville

Wendy R 

on BBB

2 years ago

Im beyond mad now Just receiving new emails from ******* stating that they just now placed the refund today on 7/28/22 They are LIARS I hav emails stating they did the refund ON THE 20th I did a little research before even going in since I had both hips replaced and of course the areas I had wish to be done; that cold therapy should be fine.Not knowing anything about HEAT therapy which this is what they do. I see all sorts of photos & whether it was a coincidence or not or just some kind of lets pull her in by saying Hey, su... read more

Jeff K 

on BBB

3 years ago

I went to the Wexford (**********) location. I spent ~$4k for the "Sculpsure and Lipo rx" treatments. I was told I was "the ideal candidate" for "great results" as I'm thin but have love handles. I followed the instructions of the pre and post-op treatments exactly and had absolutely no change in my appearance after all of my sessions. The before and after pictures looked EXACTLY the same. I was dieting and exercising so I actually lost weight from my work, but the fat removal for the Sculpsure did nothing. The technicians w... read more

Tynita C 

on BBB

3 years ago

Okay now Im beyond mad if I could give this place a negative 100 I would definitely do so I finally after months leave a review and get a phone call back only to say that the treatments that I had that DID NOT WORK was on me and the money I have left in treatments they get to keep that was not what was said when I was sold the package and now I have to wait until they can get ahold of a senior manager until than im paying a payment a month that Im not doing again because it does NOT work so I will leave a review everyday unt... read more

Melissa M 

on BBB

3 years ago

If I could give this place zero reviews I would! I was offered 11 sessions of laser lipo and only received 2 full sessions out of 4. The manager of the Alexandria location DOES NOT listen or try to resolve issues with costumers. I spoke with the regional manager of this area ***** about concerns and uncomfortable treatment requesting to discontinue treatment and even pay for the services I received ***** stated she would the account closed and resolved from there. No one from lightrx responded to the billing company until I ... read more

Jen S 

on BBB

3 years ago

I wish I would have read these comments first! I had a three month treatment that did nothing but leave a red line along my jawline. I also purchased 2 of their products, both of them expired! They would not refund my money or exchange the product. I didnt stop when I was seeing red flags! ??Recently I had some injections done to my face. Once again, I see no results!! To top it off, I am left with a very noticeable bruise that is has not improved over time. So sorry for those of us who were duped at such an expense! 

Shawna S 

on BBB

3 years ago

In reading the various reviews on LightRx, I felt compelled to post mine to warn others about this business. Although there were two technicians who were educated and seemingly experienced in the procedures I paid for, a handful of them had zero clue what they were doing. I paid for the Venus ****** treatments along my jawline and neck. I had six treatments with zero tightening/lifting results. I ended my treatments after a very inexperienced technician shocked me twice. I was told it was my fault because I have amalgam fill... read more

Amanda A 

on BBB

3 years ago

I started my treatment back in October through groupon. The lady that worked with told me if I signed up I would get even better results. Clearly that was a lie. The ladies were all so very sweet and helped me with my questions even though I was having doubts every time I went and informed them of this. They told me to just keep drinking water and exercise which I do daily. I was using this to help tone my mid section. Clearly the results were a bust and now when I call to get someone to help me they push me back through the... read more

Cindy R. 

on BBB

3 years ago

I have acquired an injury, that they failed to warn me about, and now I am getting the runaround about a refund that they got paid for already, and Im not getting treatments. The loan company breached the contract, and I **** pay on a loan that paid for services that 1. Where faulty and 2. That I didnt render. They took this loan out and got paid and dont want to return it. Meanwhike, my credit, that I wirked so hard for dropped about 100 points. I askex for a copy of my contract with lightrx and never got one. I have a brui... read more

Shalai W. 

on BBB

3 years ago

Back in July **** I visit the *********** location. I will say very nice staff. I will like to say during my third or fourth treatment I have made the statement that I do not see any results I was told that I need to drink plenty of water and continue to work out as I was doing about halfway through my sessions or a little towards the end I made another complaint stating that I'm not seeing any results as well she then told me that I needed to drink plenty of water and continue to exercise which I was doing and that this was... read more