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Lily Hall - A Boutique Hotel
- Hotels
- Pensacola, FL
About this business
Location details
415 North Alcaniz Street, Pensacola, FL, 32501, United States
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So cute, clean room, great amenities. Will definitely be back! Loved the overall look of the property! Our room was super cute and comfy!
Business response:
Thank you, Chelsey. We are overjoyed you had a great time and hope you will be back soon!
Wonderful
Pleasant love the restaurant downstairs During my stay, the water in my shower never was hot. It was barely warm and pressure kept going in and out. Also, they might want to consider upgrading their Wi-Fi. I was there on a business trip and needed simple strong Wi-Fi just to do a virtual call but the Wi-Fi was very weak It was very clean and had a great ambience
Very Poor no remote in room , gave one set of towels for a 3 night stay , don’t have any staff in building for needs have to wait till next day for services . location
Business response:
Thank you for your feedback. We always aim to provide excellent service, and we would like to provide some context regarding your stay. Your room was stocked with the standard two towels upon check-in, and the additional towels you requested were delivered to your room that same day. Additionally, we provide all guests with after-hours contact methods to ensure immediate assistance is always available. Because we did not receive outreach through these channels regarding the remote, our team was unaware of the issue and repla... read more
Will never be back! No parking Not a lot
Bad
Fair
Mid Keypad entry Super nice and cool grass
Unfortunate. See above Brother Fox -attached to Lily Hall was the best part of the stay. We ate there 2 nights out of three. Location was good. I did not like location of my room. Had to go outside and down stairs. I did appreciate the hand rails. My children saw me in safely. Operating a/c was inconsistent. Freezing during day and hot at night. All in all, I could not recommend this hotel.
Business response:
Hi Rhonda! We are so sorry to learn of this after your stay and would have loved the opportunity to address your a/c unit and any other concerns if provided the chance. The Pilar room description does state it has an exterior access and sorry to hear that was missed during the booking process. We hope the ceremony was beautiful and appreciate you choosing to be our guest.
Frequently asked questions about Lily Hall - A Boutique Hotel
How is Lily Hall - A Boutique Hotel rated?
Lily Hall - A Boutique Hotel has a 4.5 star rating with 413 reviews.
When is Lily Hall - A Boutique Hotel open?
Lily Hall - A Boutique Hotel is open now. It is open 24/7.