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MaidPro of Maple Grove

4.7

About this business

Location details

7492 E Fish Lake Rd, Osseo, MN, 55311, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 4:30 p.m.
Tue8:30 a.m. to 4:30 p.m.
Wed8:30 a.m. to 4:30 p.m.
Thu8:30 a.m. to 4:30 p.m.
Fri8:30 a.m. to 4:30 p.m.
SatClosed
SunClosed
4.7221 reviews
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BRETT HECKER's profile image
BRETT HECKER 
19 years ago

They have a very professional website and a "49 Point Checklist" that they use each time they clean the house to ensure consistency. They did a very good job and always requested feedback on their performance. The only challenge was a bit of turnover in the cleaning staff (which is normal). 

Jennifer Geisinger's profile image
Jennifer Geisinger 
19 years ago

From the Maid Pro website, I sent an email request for a quote on cleaning my home. I received a personal phone call from Brent the very next day, and he explained to me in detail their service options, 49-point checklist, and costs. He also told me when he'd be able to send his cleaning crew over for the first cleaning. I also received an email outlining everything we had spoke about on the phone. I was very impressed with the thoroughness and response time. The price was a bit out of my budget, so we are choosing to contin... read more

SUSAN PRYCE's profile image
SUSAN PRYCE 
20 years ago

Maid Pro sent us a card in the mail to announce that they were in our area, we were looking for a maid service and had contacted other maid services with no call back. Brent called me back within one day and gave me a quote over the phone after a short interview for weekly or bi-weekly cleanings. We have found Maid Pro to be very reliable and to do a much better job than previous services that we had hired. We are lucky to have Alicia as our primary house cleaner. She is fastidious and pays attention to detail. Our home smel... read more

hilary frank's profile image
hilary frank 
6 years ago

1. They came on Wed, we thought she'd be here Thurs. Could have been our mistake easily. I think it surprised her my husband was home. She was rude to him, very kurt, and when my husband apologized for being home she rolled her eyes. 2. My husband put our two dogs outside right away to keep them out of her way. He went upstairs to get ready to leave with dogs and while he was upstairs, he heard the dogs barking outside. He heard JJ yell at them "shut up just shut up!" 3. On his way out he offered to give her the garage code,... read more

Business response:

[Member Name Removed], I deeply apologize for this. While certainly people can get stressed in new situations there is absolutely no excuse for rudeness to clients. Please know we have met with the staff member, outlined what happened, and initiated internal disciplinary measures as a result. That behavior is something I simply will not tolerate in my business! I feel terrible she behaved that way. Please know we greatly value you as a client and again, deeply apologize this happened. Please know, it will not happen again!! ... read more

Carol Helseth's profile image
Carol Helseth 
15 years ago

Had this service for about five months, once a month cleaning. Didn't have the same person clean my home each time based on MaidPro scheduling of employees. The last time they were in my home, the floors were not cleaned, the carpet not vacumned, the bathrooms were not cleaned; some dusting was done. They came back the Wednesday before Thanksgiving to re-do the cleaning; small items on the living room floor were vacumned around not moved. I left instuctions for the wood and ceramic floors to be wash with vinegar and water, t... read more

Business response:

As owner of the business I deeply apologize to this client for the less than satisfactory service she received. What she experienced certainly was not consistent with MaidPro's quality level. The Service Provider who cleaned her home was a new employee and despite completing our extensive training program in this case she clearly failed to execute our service level standards. Her employment with MaidPro was terminated shortly after this client's cleaning. This was a valued client to us here at MaidPro. Again I apologize that... read more

Frequently asked questions about MaidPro of Maple Grove

How is MaidPro of Maple Grove rated?

MaidPro of Maple Grove has a 4.7 star rating with 221 reviews. 

When is MaidPro of Maple Grove open?

MaidPro of Maple Grove is closed now. It will open tomorrow at 8:30 a.m.