Mark Gennusa at Mutual of Omaha Mortgage

Business response:

I'm thrilled to hear about your positive experience, Chandeepa. Being responsive and taking the time to explain things thoroughly is part of the service I strive to provide. Your feedback reaffirms the hard work we put in at Mutual of Omaha Mortgage. Thank you for your high rating and for choosing to work with me. It was a pleasure helping you. 

Business response:

I'm thrilled to hear that you had a positive experience, Yunzhi! It was my pleasure to work with you on your mortgage needs. Your feedback is greatly appreciated and I'm glad to know that my customer-oriented approach and responsiveness made a difference. It's feedback like yours that makes my job truly rewarding. Thank you for choosing Mutual of Omaha Mortgage! -Mark Gennusa 

Business response:

I'm thrilled to hear that you had a positive experience with me, Wesley! Your satisfaction is my top priority, so it was a pleasure guiding you through the process. Thank you for taking the time to leave a review and for the 5-star rating. I appreciate it and look forward to working with you again in the future. If you have any other mortgage-related inquiries, please don't hesitate to reach out. Thanks again, Wesley! 

Business response:

I'm thrilled to hear you had a positive experience, Diane! Efficiency and friendliness are values we strive to uphold. Receiving your documents without a hitch just goes to show the effectiveness of our system. Thank you for your generous rating and feedback, it truly means a lot to us at Mutual of Omaha Mortgage. Don't hesitate to reach out if you need anything else in the future. 

Business response:

I appreciate your kind words, Avery. It was a pleasure to support you through your journey with Mutual of Omaha Mortgage. Your positive feedback motivates me to continue providing high-quality service. If you have any additional needs in the future, don't hesitate to reach out. Thanks for the 5-star review! - Mark Gennusa 

Business response:

Hi Tamika, it's great to hear you had a positive experience refinancing with us. Your satisfaction is my main priority and I'm delighted to know that I was able to provide the level of service that you deserve. Thank you for taking the time to share your experience and for choosing Mutual of Omaha Mortgage. Looking forward to assisting you in the future, should the need arise. - Mark Gennusa. 

Business response:

I'm genuinely pleased to hear that you found our communication to be great and the process smooth, Kerry. Your feedback means a lot to us at Mutual of Omaha Mortgage. It's always our goal to provide a seamless experience for our clients. Thanks for taking the time to leave such a positive review and for the perfect rating. We look forward to any future opportunities to assist you. 

Business response:

I'm sincerely glad to hear that you were satisfied with our communication and the timely closing of your loan, Dhaatri. Your feedback plays a vital role in our pursuit of providing superior service. Thank you for choosing Mutual of Omaha Mortgage and for the impressive rating of 4.83 out of 5 stars. Here's to a bright future ahead! - Mark Gennusa. 

Business response:

I appreciate your feedback, Jeramia. I'm glad to hear that you found our responses timely and the process well-explained. At Mutual of Omaha Mortgage, we aim to ensure our clients have a clear understanding of the process. Your rating means a lot to us. Looking forward to assisting you in future.