This profile has been claimed by the business owner or representative.
Massey Services Pest Control
- Pest Control
- Dallas, TX
About this business
Location details
7101 John W Carpenter Fwy, A, Dallas, TX, 75247, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The technician, Jeremiah, in Frisco, TX, was awesome! He was very nice and explained any issues to me and my husband. He is awesome! We want him to be our technician! Thanks! Carol & Jeff
Business response:
Thank you for your wonderful feedback! We're thrilled Jeremiah provided excellent service and clear explanations. Your praise means everything to us! Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/ea... read more
Mike Gonzales does my services, quarterly pest control and monthly mosquito abatement. In the past four years after moving to Spring Branch, we couldn’t be more pleased. I highly recommend their services.
Business response:
Thank you for your positive feedback, Linda! We're glad to hear that Mike Gonzales has been providing excellent pest control and mosquito abatement services for you. We appreciate your recommendation and look forward to continuing to serve you in the future. Massey Services
Great job by Jerry and Manny for my monthly mosquito service, inside ant issues, and quarterly general service. Fantastic experience!
Business response:
Greetings Mike! Thank you so much for taking the time to leave us a wonderful review. We are thrilled to hear that Jerry and Manny did a great job with your monthly mosquito service, inside ant issues, and quarterly general service. We're glad that you had a fantastic experience with Massey Services Pest Prevention! If you have any further questions or need assistance in the future, please do not hesitate to reach out to us at (469) 341-5634. We value your satisfaction and look forward to serving you again. Best regards, ... read more
Professional, thorough, and great value!
Business response:
Thank you for your five star review. Have a nice day!
We had an appointment for the annual termite inspection on 02/14/2022 but the representative failed to log the schedule on his records. After rescheduling it, another representative named Jaafar Z. was assigned to do the service. This person did an excellent job, he answered our concerns comprehensively in great detail including how the bait system will greatly improve termite prevention. Jaafar Z. deserves a commendation from the company for a job well done.
Business response:
Mr Calica, Thank you so much for sharing your positive experience. We appreciate the 5 stars and kind words regarding Jaafar. We have forwarded this email to our Corporate Headquarters to ensure he receives the recognition he deserves. Thank you, have a wonderful weekend.
Worst service. They are not caring for the customers concerns. We had a Hornet issue and asked for a service appointment to be setup 3 days prior. We were assured that they will be coming on Monday between 7- 9 am. We have waited till 4 pm. Called to find out that the someone showed up, checked around, thought that it was perfect and didnt care to ring the bell. The customer service agent said that it is not mandatory to ring the bell and tell the customer about the situation. Would love to know how the customer will know t... read more
Business response:
Thank you for taking the time to leave a review. We understand there may have been some confusion regarding our referral program messaging, and we apologize if this caused any frustration or concern. Your feedback is important to us, and we want to ensure your concerns are addressed properly. A representative from our Corporate Office will be reaching out to you directly to discuss this further. We appreciate the opportunity to make things right and thank you for bringing this to our attention. — Massey Services Customer ... read more
It has become really hard to schedule a visit with Massey, for one treatment of insects inside and outside of house, had to make 6 calls still no response 1st call: left my phone number to receive a call back, never received any call back. 2nd call: 3 days after first call, left phone number to receive a call back, never received a call back. 3rd call: 5 days after second call this time decided to stay on the call until someone answers, was on the call for 35 min to get to the message routing team, they said someone from sch... read more
Business response:
Hello Suman, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced while trying to schedule a visit with Massey Services Pest Prevention. We understand your frustration with the lack of response and multiple attempts to reach our team. We take customer feedback seriously and strive to provide exceptional service. Your case has been escalated to our management team for immediate review and resolution. We will investigate the communication breakdown within our ... read more
Today I lost my ~$200 .Initially , Massey services promised me many things they never kept those promises. For those mistakes and improper services , when I spoke to the Manger he promised many even that couldnt keep up. When I spoke to him today he is saying no he did not commit anything like that. I really felt bad and asked them to terminate my account. I will never ever recommend Massey services to any of my friends or relatives. I request all of you to stay away from this service provider.
Business response:
Nikesh Parayil, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again. Once again, our apologies. Have a nice evening.
I have been a customer since 2007 with the previous company Massey bought out. So for 15 years we had a great relationship until now. You people put a lien on my house over $90?! Way to lose 15 years of business!!!!
Business response:
Mr. Roberts, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again. Once again, our apologies. Have a nice evening.
Frequently asked questions about Massey Services Pest Control
How is Massey Services Pest Control rated?
Massey Services Pest Control has a 4.6 star rating with 454 reviews.
When is Massey Services Pest Control open?
Massey Services Pest Control is closed now. It will open tomorrow at 7:00 a.m.