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Master Restoration
- Disaster Restoration Services
- Clearwater, FL
About this business
Location details
1055 N. Hercules Ave, Suite A, Clearwater, FL, 33765, United States
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Unless you enjoy waiting MONTHS to have products ordered and installed, never having calls your calls returned, having to start your process over and over because you have a new project manager again, and then having this company email you 4 months later threatening legal action if you don’t pay them $4,000 that you don’t actually owe, NEVER..I repeat NEVER use this company. We had no issues with the guys who came to do the water mitigation in January of 2021, however, our flooring project took 6 months to complete. The act... read more
Business response:
Hi Amanda, We are terribly sorry for the experience you had with Master Restoration. We have no records of a lien being filed on your home but it is something management is looking into. Unfortunately, like many other companies, we have had to adapt to changes caused by COVID, such as processing of shipments and materials, but we are working on resolving this as quick as we can! Thank you for your understanding.
Literally the worst company in existence. Used them two years ago for a mold/shower pan issue in palm harbor. The end results are good, but the project two 3 times as long (costing us thousands) as we were told and our GC left the company with zero information to us as the homeowners from masters. To make matters worse they never closed our permit and now as I try to sell the house, they’re treating me like TRASH and have refused to comply (though the work is done just not finalized with the city) now potentially costing me ... read more
Horrible experience. Took them over a year to finish and they forgot to pick up permits and get inspections before the work was done. We were consistently lied to until we contacted the City of Dunedin ourselves. Then they had to finally get an After the Fact Permit. Extremely unprofessional, rude and unqualified for any remodeling or repairs.
Business response:
Hi Maria, we sincerely apologize that you had a negative experience with us. After looking at our records from your project last year, it appears there were billing inconsistencies that may have led to some miscommunications. Our team has reached out to you to discuss, but we’ll be happy to follow up again tomorrow to clarify further and resolve any outstanding issues.
They let us behind with an unfinished kitchen, it took them 4 months to finish! Appointments were canceled un announced, coming and arriving, whenever they wanted to come over. After 7 months, we found something was leaking, under the new installed sink, how long this was going on, we really don’t know, half of our kitchen sink is now useless, we can’t use our dishwasher, because it is leaking so badly. We were trying to contact them, we did send emails, letters, even a signed letter, and No response, so where these people ... read more
Really having a hard time getting through our project. Have had to have most of our work re-done. Very upset. Have been given the run around since the end of May. Fire damage is not getting dealt with as discussed and now having to pay more money. We do not have insurance. This has been a horrible experience.
They did a terrible job of mold remediation- it actually was doubled the mold AFTER they were here working for 6 weeks on a week and a half job. Run from them!!!! Use someone else.
Business response:
Ms. Nash, we are so sorry to hear about this. Please send us a message so we can look into this for you.
6k for a tarp on a 950 square foot house. Price gouging after a hurricane.
Horrible experience. Do not allow this company inside your property. Master Restoration was referred to me for mitigation services after Hurricane Michael caused massive amounts of damage to Panama City, FL as a “preferred vendor” of my insurance company. Master Restoration did not live up to their promises regarding communication or the service they would provide. Their office would not respond to routine questions asking for status updates. They did not communicate with the property’s residents regarding scheduled access t... read more
Frequently asked questions about Master Restoration
How is Master Restoration rated?
Master Restoration has a 4.8 star rating with 1,015 reviews.
When is Master Restoration open?
Master Restoration is open now. It is open 24/7.