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Matt Blatt Mitsubishi
- Car Dealers
- Glassboro, NJ
About this business
Location details
501 Delsea Drive North, Glassboro, NJ, 08028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I went to get oil change and replace front n back wipers. They had to replace wipers twice cause of bad product, also they did not reset the computer or fill washer fluid. Whoever worked on my car needs more training. Was not happy
Business response:
Our Matt Blatt Team regrets being informed about your recent interaction with our service team. Upholding customer satisfaction as one of our primary goals, it deeply disappoints us to acknowledge that we fell short of meeting your expectations on this occasion. We are dedicated to consistently offering top-of-the-line products to our customers. Despite facing challenges from the manufacturer, we are steadfast in our commitment to enhancing our products to better cater to our customers' needs. We apologize for the oversight ... read more
Poor for 107 dollar oil change.
Business response:
Our Matt Blatt Team extends our apologies for the inconvenience you experienced with our service team. Upholding excellent customer service is paramount to us, and it's disheartening to learn of your dissatisfaction. Upon thorough investigation with our Service Manager, Harlan, it was discovered that there was a slight overcharge due to the incorrect code being entered. One of our Service Advisors has since contacted you to rectify this issue. We appreciate you bringing this matter to our attention and sincerely hope for the... read more
$170 just for a inspection and didn't even try to fix my problem in the car.
Business response:
We acknowledge your frustration during your recent visit to our service department at Matt Blatt Tire & Auto. Customer service is a key focus for us, and it's disheartening to hear that we fell short of your expectations. After a thorough examination of the matter with our service manager, we want to clarify that the $170 (including tax) you mentioned is the standard cost for the technician's time spent assessing your vehicle and filing the claim . Upon further review, our service team provided recommendations for your vehic... read more
The gentlemen was very rude and inexperienced but the manager was very helpful and knew what he was talking about
Business response:
Our Matt Blatt Team regrets hearing about your recent experience, and we apologize for any inconvenience you encountered. We genuinely value your feedback, as it helps us improve our services. We have taken your comments seriously, and we've already addressed the situation by speaking to the manager. We are committed to providing excellent customer service, and we will be implementing retraining for our staff to ensure that all our customers have a consistently outstanding five-star experience every time they visit us. Thank... read more
Not confident in their knowledge. Communication is terrible.
Business response:
Your feedback is valuable, and we are actively working to improve our communication and service quality. We would appreciate the opportunity to discuss your experience further to better understand the situation and make it right. Please know that we value your business and are committed to delivering the level of service our customers deserve. If you have any additional feedback or concerns, feel free to reach out to us at customerservice@mattblatt.com. Thank you for bringing this matter to our attention.
Over charged and last time mechanic did not properly report , felt like he was creating issues only to make money
Business response:
Our Matt Blatt Team is sorry to hear about your experience with us. We strive to have our customers a 5 star experience every time. Are you available to give us a call to go over your experience?
Actually I didnt have any service because I left due to poor professionalism so I went elsewhere for new tires and wheel alignment.
Business response:
Our Matt Blatt Team apologizes for your previous experience with us. Would we be able to discuss your last visit to see where we can improve at?
It used to be quality. Not this time. Very discouraging. My husband agrees. I'm sorry i went there. I didn't know Sincerely, K Crewes
Business response:
Our Matt Blatt Team apologizes for your experience during your last visit. Would we be able to hear more about your experience so that we can see where we can improve? Thank you.
Lots of reasons. Not putting parts back on the car when theyre supposed to. Ordering part and it being the wrong one and I have to come back a third time they have said part put on. Oil was leaking on the bottom of the engine when we took possession of the vehicle after buying it they knew there was an issue with this engine.
Business response:
Our Matt Blatt Team apologizes for the experience that you had during your multiple visits. Could you provide more information so that we can look more into this?
Frequently asked questions about Matt Blatt Mitsubishi
How is Matt Blatt Mitsubishi rated?
Matt Blatt Mitsubishi has a 4.6 star rating with 1,951 reviews.
When is Matt Blatt Mitsubishi open?
Matt Blatt Mitsubishi is open now. It will close at 8:00 p.m.