This profile has been claimed by the business owner or representative.
McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Another not-cheap repair but it was an elusive problem, fuel gauge stopped working. They got it repaired though, appreciate greatly the effort to diagnose and fix; thanks to Caleb our service advisor!
Business response:
Thank you for your review! We understand that car repairs can be expensive, and we appreciate your acknowledging the effort our team put in to diagnose and fix your elusive fuel gauge problem. We're thrilled to hear Caleb, your service advisor, was able to assist you throughout the process. At McKinney Buick GMC, we strive to provide accurate diagnoses and effective repairs, even for challenging issues. We're glad Caleb was able to keep you informed and get your car back to running smoothly. Thank you again for choosing McKi... read more
The service on this visit was handled by the service manager due to things overlooked in 2 prior visits for AC repairs. I received a loaner car which helped my family immensely while my car was being repaired. A young man in your valet service was extremely helpful in pointing out all the details of the loaner car - his name is Will. I was treated as a valued customer in all that Rob Barth did to make sure the AC was repaired correctly. during this visit. He was very attentive to my concerns about the operation of the AC in ... read more
Business response:
Thank you for taking the time to share this detailed review. We appreciate your loyalty to McKinney Buick GMC since 2012! We understand your frustration with the previous AC repairs and apologize for any inconvenience caused. We're glad to hear that service manager Rob Barth took the time to ensure your Enclave's AC was fixed correctly during this visit. His attentiveness to your concerns is exactly what we expect from our service team. We're also thrilled that Will from our valet service went the extra mile to explain the l... read more
The service was great and the staff is wonderful. The only negative is that they charge a surcharge to use a credit card. Glad I have a check book.
Business response:
Thank you for the kind words about our service and staff! We take pride in providing a great experience. We understand your feedback about the credit card surcharge. We're constantly evaluating our payment options to ensure convenience for our customers. We appreciate your business and look forward to serving you again in the future!
The service was very good. The only problem was it took 2 and 1/2 hours for an oil change and tire rotation.
Business response:
Thank you for your feedback. We're glad to hear the service itself was very good. We understand that a two and a half hour wait time for an oil change and tire rotation is excessive, and we apologize for the inconvenience. To help us improve, would you be willing to share any additional details about your visit? We'd like to investigate what caused the delay and ensure it doesn't happen again. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
DId a Great job plus it was done fast..
Business response:
We're glad you had a great experience! Getting the job done quickly and efficiently, while still maintaining high quality, is important to us. Thanks for letting us know we achieved both!
Everything was great and in a timely fashion.
Business response:
We're thrilled to hear you had a positive experience! Completing everything quickly and efficiently, while still maintaining high quality, is important to us. Thanks for letting us know we achieved both!
Replaced battery and held overnight to ensure a new battery would solve our problem.
Business response:
Thank you for your review! We're glad we were able to diagnose the problem and replace your battery. Holding your vehicle overnight to ensure the new battery solved the issue demonstrates our commitment to getting things right the first time. We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out!
Great service like always.
Business response:
We truly appreciate your continued loyalty and feedback! We strive to provide excellent service every time, and we're glad to hear we've met your expectations again.
Service department performed inspection, oil change, tire rotation and detailed interior wash a ceramic waxed exterior. Looking as good as it did the day l drove it off there lot 4 years ago. Thanks Robert
Business response:
Wow, that's fantastic to hear! We take a lot of pride in our service department, and it sounds like they delivered a five-star experience. We're thrilled your car is looking as good as new that ceramic wax really does wonders! See you again soon for your next service!
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 9,814 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.