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Medieval Times Dinner & Tournament
- Scottsdale, AZ
About this business
Location details
9051 East Vía de Ventura, Scottsdale, AZ, 85258, United States
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The service! Our waitress couldn’t remember our drink orders or who ordered in some cases! Food was cold when served!
Business response:
Hello Mary, we are sorry to hear that your experience was a disappointment. We will pass on the information to our service manager to ensure that our service standards are improving. We hope to see you again soon for a 5-star experience.
Went here for my Birthday. We bought tickets online in advance. Called the location before because there was no way to tell them online we had someone that was in a wheelchair. Never received a call back, called the call center and was told the they did not have our reservation. Had to drive to the location (not close to my house over an hourdrive away) to get it fixed. then we paid extra to get upgraded seating. Dont fall for this we ended up in the corner under the balcony that the Queen is on. Could not see her or mos... read more
Business response:
Hello, Christina. Thank you for taking the time to share your experience with us. We offer our most sincere apology for the negative experience that you had during your visit with us. We are always happy to accommodate ADA seating and we have an ADA accessible seating link available on our website. Thank you for providing your feedback about our ADA Royalty seating in the green section. We will be sure to pass it on to management and we hope to see you again at the tournament for a 5-star experience.
I would like to add an addendum to this post. One of the Managers (Kevin) at this location reached out to me upon reading this post. He was very apologetic & Ace things right for my family. I was very pleased with his response & he restored my faith in this facility. Thank you Kevin! I would recommend it for the show and the drinks were good. BUT if you have a customer issue FORGET ANY CUSTOMER SERVICE!! You cannot reach anyone at the Scottsdale phone number so I had to call the reservation line. The manager ... read more
Business response:
Hello, Virginia. Thank you for taking the time to share your experience with us. We offer our most sincere apology for the negative experience you had during your Grandson's birthday. A member of our management team will be contacting you. We strive to provide a 5-star experience to all of our guests, and we certainly hope that you will return to the Castle in the future.
Recommendedwhat's better than eating with your hands while you watch guys go after each other with swords
Business response:
Perhaps cheering your Knight to Victory? Thank you for sharing your experience with us, Lord Richard. We hope to see you again soon at the tournament!
I got a email from the website and it said you get a free birthday dinner for your birthday. We'll if you call the 1-888-wejoust phone number the customer service will tell you Sorry but the Scottsdale AZ location is just opened and is Not Honary Any Codes for free birthday dinners or any other special coupon. Sorry email is sent by mistake. We'll that stinks my birthday is August 29. I tried to schedule a dinner date and nope you can order but can't use your birthday code coupon. STUPID MISTAKE! So it may be good but don't ... read more
Business response:
Good Afternoon, Dorie. First we would like to apologize for the miscommunication with the national call center as the email that was sent yesterday morning was in error. We would like to do right by our guests so please be on the lookout for another email soon! . In the meantime please let us know if you have any questions and email scottsdale@medievaltimes.com.
Went with a large group tonight to celebrate two birthdays. Waited outside in line in the heat, which was expected. What wasn’t expected was going inside of the building and it being just as hot as outside. My friend that we were with was celebrating her birthday and she couldn’t even stay for the show because she almost passed out. My two boys, one celebrating his 5th birthday and the other who is 8 we’re almost in tears because of how hot they were, but didn’t want to leave because they had been looking forward to the show... read more
Business response:
Hello Charity, Thank you for taking the time to share your experience with us. We would like to offer our most sincere apology for the unfortunate & untimely breakdown of our A/C unit and that you experienced disappointment during your visit.. We have resolved the A/C issue and hope to welcome you back to the Castle for a 5 star experience! Please feel free to reach out to scottsdale@medievaltimes.com with any additional comments or concerns.
no air conditioning. I refuse to pay $80.00 for dinner and a pass out.
Business response:
Hello Patti, We would like to offer our most sincere apology for the unfortunate & untimely breakdown of our A/C unit. We have resolved the issue and hope to welcome you back to the Castle for a 5 star experience! Please feel free to reach out to scottsdale@medievaltimes.com with any additional comments or concerns.
AC is broken and is around 90-95 with no airflow at the 7pm showing. The manager refused to refund our tickets. I love Medival Times and was so looking forward to the Scottsdale castle. Is this how customers are going to be treated out here? Kids where in tears they got so hot. Wife got sick and finally left.
Business response:
Hello Mitchell, We would like to offer our most sincere apology for the unfortunate & untimely breakdown of our A/C unit. We have resolved the issue and hope to welcome you back to the Castle for a 5 star experience! Please feel free to reach out to scottsdale@medievaltimes.com with any additional comments or concerns.
So incredibly disappointed! The parking lot was insane. People pissed everywhere... parking in front of fire hydrants... bad! We finally found offsite parking 1.3 mile walks way in 110 degree heat with a 2 & 4 year old. (We tracked distance). Horrible!!! Told to arrive 75 mins early on tickets. Then after the horrible walk, the previous group was leaving & spots open everywhere! Then they kept the exit doors wide open so the room With 500 people heated up to 90+ degrees while waiting to enter. My 2 year old was red & scream... read more
Business response:
Hello Jacqueline, Thank you for taking the time to share your experience with us. We appreciate the feedback as it helps to improve our training and operations.We will be sure to pass the information to management. We would like to offer our most sincere apology for the unfortunate & untimely breakdown of our A/C unit. We have resolved the issue and hope to welcome you back to the Castle for a 5 star experience! Please feel free to reach out to scottsdale@medievaltimes.com with any additional comments or concerns.
Frequently asked questions about Medieval Times Dinner & Tournament
How is Medieval Times Dinner & Tournament rated?
Medieval Times Dinner & Tournament has a 4.7 star rating with 8,630 reviews.
When is Medieval Times Dinner & Tournament open?
Medieval Times Dinner & Tournament is open now. It is open 24/7.