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Mel's at Commission Row
- Restaurants
- Indianapolis, IN
About this business
Location details
110 S Delaware St, Lower Level, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 11:00 p.m. | |
| Tue | 5:00 p.m. to 11:00 p.m. | |
| Wed | 5:00 p.m. to 11:00 p.m. | |
| Thu | 5:00 p.m. to 11:00 p.m. | |
| Fri | 5:00 p.m. to Midnight | |
| Sat | 5:00 p.m. to Midnight | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Everything was good but the chicken wings were to salty
We were hoping this would have been a good experience but it turned out to be awful. We waited for 30 mins or more for our drinks, which were order first, and our server was very hit or miss on taking care of us. I will say, we had the chicken sandwich and it was amazing! It took another 30 mins to get our check unfortunately. The restaurant was not busy at all so I would hate to see what it would be like on a regular day. Mel’s did not live up to the hype!
Not the vibe I expect from speakeasy. Too thumping versus mellow.
Business response:
Thank you so much for the 5-star review Julie. We greatly appreciate your time and consideration in providing feedback on your experience. Hope to see you again soon at Commission Row and Mel's.
Slow service. Tried to bring other food to our table. Confused servers delivering food. Verified order second time. Late for game when we had 5:30pm reservation. It was busy but it seemed the delay was from service confusion vs kitchen.
I’m not one to write reviews often. I worked for CRG as a waiter some years ago and was honestly disappointed in this experience. In this price point, you would expect a professional and smooth experience. The hostess was dressed strangely (oversized urban outfitters jacket?), the lights were flickering on and off the whole evening to where we ate in nearly in the dark, our waitress forgot 3 separate times on all 3 separate courses to bring silverware and the music would randomly and abruptly stop. For a $165 dinner, this wa... read more
Second time visiting, both times very slow drink service and inattentive staff. Ordered two dishes to snack on and only one arrived. Wait staff never confirmed or checked up on dishes, had to ask to have it removed from bill when leaving. Beautiful interior but the service does not meet expectations.
Business response:
Dear Robin, Thank you for providing your feedback and letting us know about your experience with us. We strive for excellence, and we deeply apologize that that was not the case during either of your visits to Mel's. Not getting the dishes you ordered, and service staff not noticing is indeed a poor reflection on our standards of service. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (317) 550-2500 and we'd be happy... read more
Very disappointed. Drinks were tasteless . Food was average. No armosphere
Business response:
Hey, We're really sorry to hear about your experience at Mel's. We always strive to provide delicious food and drinks, and it's disappointing to hear that we fell short this time. We appreciate your feedback and we'll certainly look into the issues you've raised. If you have a moment to chat by phone we'd love to hear more about your experience and we would love a chance to make it up to you. Please feel free to give us a call at (317) 550-2500 and ask for a member of our management team. Cheers, Mel's Management
Not what I was expecting. Some aspects were cool but overall not worth the money. Very little to choose from in the way of appetizers. Few food choices are typical of a CRG restaurant but at Mel’s even fewer.
Business response:
Thanks for visiting us at Mel's. We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback and we're always looking for ways to improve. It's disappointing to hear that our appetizers and food choices didn't impress you, as we strive to offer a variety of options to our guests. We will be adding some menu options this week and hope you'll consider giving us another chance in the future.
In my humble opinion Commission Row is much to do about nothing. The service is subpar and inconsistent. The atmosphere is promising but the delivery is lacking. It’s a gimmick that highlights the desolate nature of Indiana night life. I was ever hopeful, but disappointed nonetheless.
Business response:
We're so sorry to hear that your experience was less than wonderful. We'd love to hear more about your experience so that we can improve. Please feel free to give us a call if you have a moment so that we can learn more and try to make it up to you.
Frequently asked questions about Mel's at Commission Row
How is Mel's at Commission Row rated?
Mel's at Commission Row has a 4.5 star rating with 135 reviews.
When is Mel's at Commission Row open?
Mel's at Commission Row is closed now. It will open at 5:00 p.m.