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Metro Pointe
- Apartments
- Baltimore, MD
About this business
Location details
6609 Eberle Dr, Baltimore, MD, 21215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Only move here if it’s temporary do not stay here long term EVER I currently will be trying to get out of my lease. I moved into a gas leak… for 2 full months… turn around water overflowing in the kitchen for a whole month without me knowing because it would be gone by the time I got home from work…. To not have a working toilet…. To now have mold in my apartment in my bedroom from leak I been reported in MAY when I moved in. Not including having to move in 2 days late because the property wasn’t ready yet. Just for me to mo... read more
Business response:
We appreciate you reaching out to us and we'd like to address your concerns as soon as possible. We are sorry that you feel this way towards our community and did not have the best experience. Our ultimate goal is to provide the best possible living experience to our residents each day and provide them with a comfortable place to call home. We are committed to addressing your concerns and we'd like to speak to you in more detail about all you mentioned in your review. Please give us a call at your earliest convenience. Thank... read more
Low on amenities, trash everywhere They continually raise rents every year but have never provided any improvements to the resident experience. Instead of providing guest parking passes, they designated "visitor" parking. Which is primarily for unauthorized residents, but if you do have a guest, there's typically no where for them to park. And if residents park in "visitor" parking their car gets towed. People drive all over the lawn during move ins and move-outs. Management could place hedges, landscape boulders, or fencing... read more
Business response:
Hi Loren, It is disappointing for us to hear that this has been your experience. We would like the opportunity to resolve any issues you were having and discuss any concerns you have. Please give us a call at (888) 534-4356 to schedule a time to talk about and assess the situation in more detail with a member of our management team. Thank you kindly - The Team at Metro Pointe
DO NOT MOVE HERE!!! Peace of Mind doesn’t exist here Biggest regret wouldn’t recommend anyone to move here. Listen the negative reviews!! This place is a catfish. Don’t even deserve a star.. lucky I gotta give yu a star for submission.. I advise everyone to look someone where to call Home.. Metro Pointe isn’t it at all. Peace of mind doesn’t exist or matter here. Save yaself. Fr I wish I never moved in.
Business response:
We appreciate you reaching out and we'd like to address your concerns as soon as possible. We are sorry that you feel this way towards our community and did not have the best experience. Our ultimate goal is to provide the best possible living experience to our residents each day and provide them with a comfortable place to call home. We are committed to addressing your concerns and we'd like to speak to you in more detail about all you mentioned in your review. Please give us a call at your earliest convenience.
listen to the reviews I've experienced ongoing issues with pests in my apartment, and the maintenance response has been consistently slow and ineffective
Business response:
We sincerely apologize for the pest issues and maintenance delays. Please contact us at (888) 534-4356 so we can address your concerns immediately and effectively.
BAD MAINTENANCE!!! It’s been three weeks since I put in a maintenance request for a clogged bathroom. I even spoke to a maintenance guy to tell him about it but it is still not yet repaired. This is not the first time!!!
Business response:
Hi Showan, we apologize for the delay in your maintenance request. We will reach out immediately to get your issue resolved. Thank you so much for your patience so far!
Don't do it to yourself!! I moved into this apartment in June of 2024, they don't respond to emails if you make a complaint to corporate they erase it if you make a maintenance request they will fill the ticket and say the job was done even though it's not multiple units have leaks in them mine has had a leak from the upstairs apartment since I moved there's no urgency to fix it and to top it off I still have no mailbox key I literally have to buy a PO box that I will be taken back out of the rent but just save yourself a he... read more
Business response:
Thank you for leaving us feedback and we’re sorry you feel this way, Andy. Your frustration from the delay of maintenance team, not receiving your mailbox key, and the unresponsiveness from the staff is totally understandable, and we apologize for that. We hope to resolve these issues for you soon.
DO NOT MOVE HERE, save yourself the headache! If you are looking for a place to move, I would not recommend this community AT ALL. You're better off getting a long-term AirBnB or living in a hotel if it's short term. The kitchen and bathroom were completely infested with roaches. When walking into my home, a roach fell on my shoulder as I was coming into the unit. There is constant noise in the complex because people (who are not tenants) sit on the side of Home Depot which is the front of the apartment complex. A homeless m... read more
Business response:
Thank you for taking the time to provide your feedback. We value you as a resident and appreciate the concerns you have brought to our attention. We are very disheartened to see that your experience has not been what you or our staff would have wanted it to be. These issues you mentioned are not taken lightly and we would like to discuss this with you as soon as possible. Please give us a call at your earliest convenience. Thank you kindly - The Team at Metro Pointe.
Wouldn't recommend this place to a dog Where do I start? We've been in this apartment for about 2 months now & have experienced about 5 years worth of issues since the day we moved our things in. It all started with a few minor problems such as broken/fragile towel racks & toilet paper holders, tub draining the water from it at a very slow pace & the closet doors being off the hinges/tracks. The more the days went by, the more issues and experiences we've encountered. A new problem every single day, no exaggeration. Or alter... read more
Business response:
Thank you for taking the time to provide your feedback. We sincerely apologize for any possible issues that may have hindered you from fully enjoying your time here. These issues you mentioned are certainly not taken lightly, and our staff will be sure to look into this further. We never want our residents to experience such issues, and we hope to have the chance to speak to you regarding these concerns. When you are able, please reach out to a team member over the phone. Thank you kindly - The Team at Metro Pointe.
unprofessional and rude management Been trying to get a place at this apartment , however they failed to get in touch with me and I kept doing majority of the calling, at some point when I got to the leasing office the current residents were complaining , still I thought to take the place irrespective because I was in urgent need of a closer place to work . they kept pushing me around without any head way. Finally they Asked me to come get the key after 2 months +, I made plans with family and bge and they turned around to s... read more
Frequently asked questions about Metro Pointe
How is Metro Pointe rated?
Metro Pointe has a 3.5 star rating with 404 reviews.
When is Metro Pointe open?
Metro Pointe is closed now. It will open at 9:00 a.m.