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Metro Pointe
- Apartments
- Baltimore, MD
About this business
Location details
6609 Eberle Dr, Baltimore, MD, 21215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Do not do it Very outdated reviews , property is dirty and has mice and roaches.
Business response:
We are very disheartened to see that your experience has not been what you or our staff would have wanted it to be. We want to assure you that our staff does what they can to make sure that all issues are addressed and that our residents are more than satisfied with their efforts. We welcome you to reach out to a team member at your earliest convenience to discuss what it is that we may be able to do for you. Thank you kindly - The Team at Metro Pointe
Bitter Sweet The maintenance is horrible and slow, you have to call so many times, things dont get fixed, the damage will pile up & the management sucks as well, the apartment is really pretty tho
Business response:
While we appreciate all feedback we receive, we are very disheartened by what you have mentioned here. We hope to have the opportunity to speak with you about your concerns directly. If you would like, please give us a call at (888) 532-8991 at your earliest convenience. Thank you.
Maintenance is Slow...possibly not just physically.. The day I moved in I was pleased with the apartment overall. However, I had to report some minor issues immediately. The utility closet in the second bedroom has an open window that cannot be closed and has no type of screen protection allowing any bugs or flies to come in. Dead roaches were Visible on the light fixture in the kitchen. Disgusting. My mailbox lock was broken. Finally two weeks later instead of maintenance actually fixing the lock, they opened the mailbox an... read more
Business response:
Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (888) 532-8991. We hope to find a solution promptly.
Could be better Reisterstown Square apartment could be better if only they did repairs immediately instead of waiting until the damages piled up to make one big mess.
Business response:
Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (888) 532-8991. We hope to find a solution promptly.
It deserves some work The apartment complex is available to transportation. However, the staff for maintenance is lacking. The dumpsters are ragged, trash/garbage remains outside of them at times/clothing, toys, other than patio furniture is on the balconies. Trying to get issues resolves is like pulling teeth. It could be beautiful and a great place to live but we wonder if anyone in management really cares, either in Baltimore or New Jersey. New Jersey management come on down and take a look!!!!
Business response:
Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (888) 532-8991 to let us know how we can do better.
Management unaware how to place tenants These building were built in the 50's the floor and wall vibrate every sound in stereo. We have a tenant above us who move furniture and play music at late night. We have a new tenant next door with 2 kids that seem to do gymnatic everyday after school until bedtime and all day of weekends.
Business response:
Hey , thanks for taking time out of your day to give us feedback on your last visit. We hope we can chat more about what we can do better next time! We always want to improve our customer service, because our customers deserve it. Give us a call at (888) 532-8991 when you can.
Frequently asked questions about Metro Pointe
How is Metro Pointe rated?
Metro Pointe has a 3.5 star rating with 404 reviews.
When is Metro Pointe open?
Metro Pointe is closed now. It will open at 9:00 a.m.