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Metropolis Apartments
- Apartments
- Glen Allen, VA
About this business
Location details
4500 Metropolis Dr, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Verified Renter Several months into my residency as just as thrilled as the day I moved in. Amazing community, phenomenal amenities, no complaints from me, myself or I!
Business response:
This is so lovely to hear! If you ever do run into any issues or if there is ever anything we can do to help make your experience even more amazing, don't hesitate to let us know!
Verified Renter It’s a very nice place to live overall. However, it costs $300 to reserve the main community area, which feels like a steep price. We pay a good amount in rent, yet the virtual golf is almost never working, and the rooftop and game room are often locked after work hours. If we’re paying this much, the amenities should always be available for use. As it stands, if you want to enjoy them, you’ll likely need a remote job and use them while on the clock.
Business response:
Thank you for taking the time to share your honest feedback. Our team is always looking for ways we can improve our community to help our residents enjoy the top-notch experience they deserve. We hear your concerns regarding the amenities and encourage you to please reach out to us directly. We'd be grateful for the opportunity to learn more about these issues you've encountered so that we can better serve you and the rest of the community. Thanks again.
Verified Renter Overall, living here has been good. Close to everything you need, ample parking space, and decently sized units. Downside, the walls are a bit thin. I could hear my neighbor’s dog bark/cry during daytime. Sometimes, I hear my neighbor snore. Management doesn’t respond well through emails, but would communicate via phone calls.
Business response:
Hi there! Our team is always happy to help, so please feel free to reach out to us with any questions or concerns. We understand living in close proximity with others involves some noise transfer, but if there's anything we can do to help make your experience more comfortable, don't hesitate to let us know. Thanks so much.
Verified Renter Wonderful place to live! Beautiful apartment homes and landscaping. Great amenities including a fabulous coffee machine. And management, staff, maintenance stellar. Hallway carpets need attention from dog accidents is only are of dissatisfied. Hoping that they'll get to this soon.
Business response:
Thanks for bringing this to our attention! The satisfaction of our valued residents is of the utmost importance to us, so please feel free to reach out to us here in the office. We'd like to learn more about these problem areas you've noticed on the carpets so that we can address them quickly and thoroughly.
Verified Renter My experience has been good at Metropolis. The staff is friendly and the amenities are great!. I have been a bit frustrated regarding some of my appliances in my apartment but maintenance tends to them as best as they can.
Business response:
We're glad you've been enjoying your overall experience and we urge you to please reach out if you are still experiencing any maintenance issues. Your comfort and peace of mind are important to us, so we look forward to helping you love your home even more!
genuinely love it here I’m going to be completely honest, I’ve lived here for about 9 months and I don’t have a single thing to complain about. I feel safe as a single woman, the amenities are great, and this is an amazing place to live if you also work remotely. It’s really shocking to see a one star review for this place because I haven’t had a single issue since living here, but maybe I’m just lucky. The only thing I will say that I don’t like is how we are required to pay a trash fee every month.
Business response:
Thank you for your honest and thoughtful review! We're so happy to hear that you feel comfortable living here. We always strive to create a positive experience for all our members. We appreciate your feedback and will keep it in mind as we continue to improve.
Verified Renter New Management is money hungry with parking, trash schedule is not through schedule, the establishment is a lot worse than when I initially moved in a year ago
Business response:
We’re sorry to hear about your concerns and your recent experience. We value your feedback and would like the opportunity to address these issues directly. Please reach out to our Customer Care at CustomerService@druckerandfalk.com so we can discuss your concerns and work toward a resolution.
Worst apartment I have stayed at This is suppose to be a luxury apartment, but is has so far been a pain to live at. I have made several complaints, but they take so long to "fix" the issue. I had a couple times where I talked to the office about an issue I have and they'll fix it themselves, but then later when I ask them why it hasn't been resolve, they gaslight me that I either haven't brought it up before or I had the wrong idea and I was in the wrong.
Business response:
Thank you for taking the time to share your experience. We're sorry to hear that you've felt frustrated with the response to your concerns. We always aim to address issues in a timely and respectful manner. We encourage you to reach out to our Customer Care team at (877) 385-1878 or CustomerService@druckerandfalk.com so we can review your concerns more thoroughly and work toward a resolution.
Do not move here Do not remove here. The office staff does not address any maintenance issues. When you tell them about issues they just ignore them.
Business response:
We're sorry to hear about the maintenance trouble you've had. Our residents' comfort is an absolute priority here, so we invite you to contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com for immediate assistance with any outstanding concerns for your home. We look forward to getting your stay with us back on track!
Frequently asked questions about Metropolis Apartments
How is Metropolis Apartments rated?
Metropolis Apartments has a 4.2 star rating with 84 reviews.
When is Metropolis Apartments open?
Metropolis Apartments is open now. It will close at 6:00 p.m.