Michael Culella of Mutual of Omaha Mortgage

Business response:

Thank you for the positive feedback, Raymond. I'm thrilled to know that you're satisfied with the service you received. I pride myself on clear communication and delivering on my promises, so it's wonderful to hear that this was reflected in your experience. I'm sorry to hear about the issue you had with the survey, but your kind words more than make up for it. Please don't hesitate to reach out if there's anything else you need in the future. 

Business response:

Hi Jaritza, hearing that you had such a positive experience with me truly makes my day. I'm always here to provide the necessary information and guidance, and I'm glad to have been able to help you feel comfortable throughout the process. Your trust means a lot to me, and I'm committed to assisting you as you build your credit back up. Your appreciation is heartwarming, and I look forward to continually serving your mortgage needs at Mutual of Omaha Mortgage. Thank you for the fantastic review and the full 5-star rating. - M... read more

Business response:

I'm thrilled to hear that you had a positive experience with your refinance, Mary. Overcoming challenges like credit history issues can be tough, but your perseverance made all the difference. I'm glad you appreciated the regular updates - transparency is key in my work. Your five-star rating means a lot to me and to Mutual of Omaha Mortgage. Looking forward to assisting you again in the future. Thanks for taking the time to share your feedback. Michael Culella 

Business response:

Thanks for your rating and feedback, Mitchell. I appreciate your understanding regarding the paperwork situation. It's unfortunate that things got a little hectic; this is certainly not the norm for Mutual of Omaha Mortgage. I'll definitely discuss this with our team to ensure a smoother process in the future. Once again, I apologize for any inconvenience caused. Thank you for your patience and trust in our service. 

Business response:

I'm delighted to hear that you had such a positive experience with my service, Shelly. It was a pleasure to assist you in navigating the mortgage process and helping you improve your credit situation for the future. I strive to be as responsive and knowledgeable as possible for all my clients. Thank you for choosing Mutual of Omaha Mortgage and for your wonderful 5-star rating! 

Business response:

I'm truly grateful for your kind words, Samantha. It was my pleasure to guide you through the process and ensure you understood every step. Your satisfaction is my top priority. If you have any other questions about your mortgage in the future, please don't hesitate to reach out. Thank you once again for choosing Mutual of Omaha Mortgage and for the stellar rating. I appreciate your feedback. 

Business response:

I'm really appreciative of your understanding, Mavis, as sometimes the process can take a bit longer to ensure everything is in order. I'm glad I was able to assist you effectively and provide the necessary knowledge for your transaction. Your positive feedback is greatly appreciated, and it's customers like you who make my job truly rewarding. Thanks for choosing Mutual of Omaha Mortgage.