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Midwest Express Clinic
- Family Practice
- Bourbonnais, IL
About this business
Location details
2070 N, IL-50 #500, Bourbonnais, IL, 60914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
They are fast and friendly, but doctors don’t prescribe most effective meds. I got the feeling of “let’s try this and if you’re not better if 5 days, come back.” They did the same thing when I went there for poison ivy a few years ago so I’m not sure why I gave them another shot.
Megan is the biggest B Itch i’ve ever encountered!!!
Always more than an hour wait. Even when you make an appt online, staff is slow and you will wait at least an hour. They need more staff and a better process.
The doctor and staff were kind, BUT we were at the clinic for 2.5 hours. Then it took them a couple hours to get my first son's prescription sent to Walgreens and it's been over FIVE hours since we left and even though I've called the clinic four times (and every time they told me they would send it right over), my pharmacy still doesn't have my other son's prescription. The clinic closes at 8, and when I called Walgreens at 7:45, they still hadn't received anything from Midwest Express Clinic. It's been so ridiculous tha... read more
Business response:
Dear Kacie, thank you for bringing this to our attention. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Made a reservation for an appointment and 4:40 for my 3 year old. Nothing to do with covid. It’s now 6:06 and I’m still waiting. You would think they would have a better system so people aren’t waiting hours. I get it’s a walk-in clinic but this is absurd.
Business response:
Dear Kristin, we are sorry to hear that we did not meet your expectations and apologize for any inconvenience this may have caused. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 779-201-4812 at your earliest convenience. We look forward to hearing from you.
I have am so unhappy with their service! I “Checked In” like they suggested so it would go quicker!! Really??!! I would hate to see how long it would have taken them if I would not have checked in. Check in time was 2:10 pm here it is 3:54 pm and I am STILL SITTING IN MY CAR WAITING TO BE CALLED IN! As I watch people go in and out! I will NEVER suggest this place!
Business response:
We are sorry to hear that we did not meet your expectations, Donna. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 779-201-4812 when you can. We look forward to hearing from you.
Poor customer service was not nice or helpful workers in back was nicer than them in the front
Business response:
Dear Davis, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 779-201-4812 at your earliest convenience. We look forward to hearing from you.
RecommendedHad a terrible cough and aches and I was well cared for.
Business response:
We're glad we could help you in your time of need! Thanks for your review, Stacie.
Had my son seen a few weeks ago and asked numerous times at the front desk what the cost was. They could not give me a straight answer but said my insurance would cover it. I asked if they were going to charge me hundreds and was told no. Well today I get a bill for $250 to be seen by a nurse practitioner. My pediatricians Office was closed but they would have only charged my $75!! They wanted me to make follow up appointments to come back SO GLAD I DECLINED as my kids have a pediatrician. So if you are in a bind you are bet... read more
Business response:
Sheila, we're sorry to hear that we did not meet your expectations. We'd like to hear more about your experience so please give our patient advocate a call at your earliest convenience, 630.581.7432. Thank you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.9 star rating with 2,574 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.