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Midwest Express Clinic
- Family Practice
- Bourbonnais, IL
About this business
Location details
2070 N, IL-50 #500, Bourbonnais, IL, 60914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The staff is nice and wait time wasn't too bad even though it was busy. However, I would not return because the staff are inexperienced and disorganized. The staff member that took my medical history was nice, but obviously had very little or no medical training. She may have been the receptionist because it was busy, but definitely not appropriate procedure. Initially, the prescription was sent to the correct Walgreens Pharmacy but the wrong dosage, so they canceled it. Then sent it to Osco Pharmacy!!?? I have made 6 calls ... read more
Business response:
Hi Christy! We’re sorry for the frustrations you experienced during your visit. We understand how important clear communication, accurate prescriptions, and proper discharge instructions are. Your feedback is valuable, and we’d love to address your concerns. Please fill out our feedback form at https://midwestexpressclinic.com/patient-feedback-form/ when you have a chance so we can learn more about your experience.
Your better off going to the ER will refuse service of your in debt with them…
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They are fast and friendly, but doctors don’t prescribe most effective meds. I got the feeling of “let’s try this and if you’re not better if 5 days, come back.” They did the same thing when I went there for poison ivy a few years ago so I’m not sure why I gave them another shot.
Megan is the biggest B Itch i’ve ever encountered!!!
Always more than an hour wait. Even when you make an appt online, staff is slow and you will wait at least an hour. They need more staff and a better process.
The doctor and staff were kind, BUT we were at the clinic for 2.5 hours. Then it took them a couple hours to get my first son's prescription sent to Walgreens and it's been over FIVE hours since we left and even though I've called the clinic four times (and every time they told me they would send it right over), my pharmacy still doesn't have my other son's prescription. The clinic closes at 8, and when I called Walgreens at 7:45, they still hadn't received anything from Midwest Express Clinic. It's been so ridiculous tha... read more
Business response:
Dear Kacie, thank you for bringing this to our attention. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Made a reservation for an appointment and 4:40 for my 3 year old. Nothing to do with covid. It’s now 6:06 and I’m still waiting. You would think they would have a better system so people aren’t waiting hours. I get it’s a walk-in clinic but this is absurd.
Business response:
Dear Kristin, we are sorry to hear that we did not meet your expectations and apologize for any inconvenience this may have caused. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 779-201-4812 at your earliest convenience. We look forward to hearing from you.
I have am so unhappy with their service! I “Checked In” like they suggested so it would go quicker!! Really??!! I would hate to see how long it would have taken them if I would not have checked in. Check in time was 2:10 pm here it is 3:54 pm and I am STILL SITTING IN MY CAR WAITING TO BE CALLED IN! As I watch people go in and out! I will NEVER suggest this place!
Business response:
We are sorry to hear that we did not meet your expectations, Donna. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 779-201-4812 when you can. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.8 star rating with 2,716 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.