This profile has been claimed by the business owner or representative.
Midwest Express Clinic
- Urgent Care
- Norridge, IL
About this business
Location details
8307 W Lawrence Ave, Norridge, IL, 60706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I prefer to go to this urgent care over the one that is much closer to me. The wait time is shorter (I always make an appointment though), and the staff is very kind, listens to my concerns, and prescribes me what I need. At other immediate cares I need to practically beg them to give me antibiotics even though it's clear I have an infection. The waiting room is clean and tidy and they offer free masks. You may want to consider going in the morning if you can for a shorter wait time. I imagine it gets busier in the afternoon... read more
Business response:
Thank you for your five-star review, Kelly. Our team at Midwest Express Clinic always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
Sam at the front desk is incredible. I give it four stars because I felt rushed by the doctors but Sam was such a comfort in medical emergency! The staff is professional and caring.
Business response:
We always appreciate any feedback we receive as our team here at Midwest Express Clinic works to ensure that each patient is happy! Please provide more details on how we can improve and receive five stars next time through the patient feedback form on our website. https://midwestexpressclinic.com/patient-feedback-form/
I come here for the B12 shot and this team is truly amazing: I love the connivence of being able to walk in and being seen to take my shot. They are very quick and efficient. I am not sure if they have upgraded the staff but they are always super kind to me.
Business response:
We're grateful to know that your experience with us was an amazing one, Gigi! We're always happy to hear appreciation from our patients. We look forward to seeing you again soon at Midwest Express Clinic.
Our 2nd visit. Efficient, professional staff, obviously well trained/prepared for their role. Both providers were caring, and really took their time to fully explain diagnosis and treatment. Many more services offered than just urgent care that appear geared to whole health. Facility is very clean and aesthetically pleasing in a calming way. Excellent overall experience- highly recommend!!
Total incopetence. The PA gave me a frightening diagnosis. This caused me distress for two entire days. What she said ended up being incorrect. They knew the day of my visit after a doctor's review that the diagnosis that the PA gave wasn't correct. But, no one told me or called me. I had to make call after call, lose a nights sleep thinking I am contagious to all.. The PA had no right to give a diagnosis, it is not her job. The should be the doctor reviewing the tests and xrays and that is who should give us the diagnosis. ... read more
Business response:
Gloria, we’re sorry to hear about your experience with one of our providers. We strive to ensure every patient feels respected and cared for, and it’s concerning to hear we didn’t meet that standard. We’d appreciate it if you could share more details so we can address the situation and work on improving. You can provide your feedback here: https://midwestexpressclinic.com/patient-feedback-form/.
This place sucks, I have been in here multiple times and they just throw whatever medicine they can at you just to get you out of the door. The wait time is ridiculous and I have yet to receive ANY results from testing I had done even though it's been weeks. Do not go here. They won't help you. Literally go ANYWHERE else.
Business response:
Hi Ishtar, we're really sorry you weren't happy with your visit. We'd like to know how we can be better and improve your experience - please share your feedback at https://midwestexpressclinic.com/patient-feedback-form/ when you have a moment. Thanks for helping us improve.
I made an online appt for 130, then am told when I show up it's a 90 min wait. What's the point of online checkin if I have to wait 90 mins? And I made the appt a full week ahead of time. The front desk employees are consistency abrasive, non apologetic or friendly, everytime I go . The nurses and PA are very nice and helpful.
Business response:
Hi Jenny, we’re really sorry about your longer wait time. Our team is working hard to see every patient as quickly as possible, but we understand that waiting can be frustrating. We want to ensure everyone receives the quality care they deserve. If you’d like to share more about your experience, we’re here to listen https://midwestexpressclinic.com/patient-feedback-form/.
My company requested an accessibility accommodation form on July 17. By July 26, it was completed incorrectly, failing to meet the requirements in the original email. On July 30, my company requested an official letter on letterhead--also stated in the first email--but they repeatedly resent the same incorrect paperwork. I even offered to type it myself that day. By August 4, when I asked if the letter had at least been typed, I was told, "I guess they can start on that." By August 9, they claimed difficulty obtaining a lett... read more
Business response:
Hi Sydney, we're sorry your visit wasn't what you expected. We want all our patients to receive great care, and we'd like to understand what went wrong. Please call our patient advocate at (312) 212-8124 or fill out our feedback form at https://midwestexpressclinic.com/patient-feedback-form/ when you have a chance. We're here to listen and help!
This location in Norridge rips you off. They took my cash and the receptionist on Saturday morning was rude and dismissive. I used to love this place. They need some new front of the house employees who care about service and respect. I'd be careful here. Very unhappy with service.
Business response:
Kat, we’re so sorry to hear about your experience with our front desk staff. Our goal is to treat every patient with kindness, respect, and professionalism, and we’re disappointed to hear we missed the mark. We’d like to understand more about what happened so we can address the issue and make sure it doesn’t happen again. Please feel free to share your feedback here: https://midwestexpressclinic.com/patient-feedback-form/.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 1,153 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.