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Midwest Express Clinic
- Urgent Care
- Aurora, IL
About this business
Location details
1720 North Orchard Road, #140, Aurora, IL, 60506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Recommendedjust got back from the one on 81st avenue..AMAZING people..Ashley..Vanessa and the Dr r the best..got much respect and great answers ...thank u so much ✌
Business response:
We're so glad you enjoyed your visit, Connie! Thank you for your kind review.
the only thing negative is the response, the process was smooth I waited 7 days then when I called they had the response for days, smh
Business response:
Thank you for your review and recommendation, Mark Anthony. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience.
If a prescription is ever sent to a pharmacy, it’s the wrong one. Heading to a 3rd location- not where it was requested to be sent, not where they told me it was sent, but a 3rd pharma. Never again.
I’ve been getting bills recently that are from 9-15 months ago. I have no idea what these charges were from because the bill doesn’t state it. Why do they think it’s OK to wait 15 months to bill someone? Absolutely ludicrous accounting practices. Been sitting on hold for 20+ minutes trying to get answers. Scam artists.
It’s been 2 days and no one has read my child’s abdominal X-ray. I was told it could be a week before someone reads it. The nurse admitted she could only diagnose one thing and then she looked at the X-ray and guess what… she GUESSED that Exact thing…what a coincidence! We were the last of the night and she clearly rushed us out, closing lights while we were still there. Her “diagnosis” turned out to be inaccurate as was her treatment plan, so now my dr has to read your X-ray for you my insurance won’t do it twice. I w... read more
Business response:
Dear Joanna, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Done givng this company chances. This is the 3rd major billing issue and 2nd time we've been sent to collections for absolutely no reason and based on other reviews this is a frequent issue. First it was my husband and now me. Both of us paid our co-pay's up front, any bill we got in the mail was immediately paid but both of us ended up in collections. The amount I was sent for? $11.31. Never got a bill, a phone call, you guys literally have my credit card ON FILE. I was told I HAD to put one on file so if my bills weren't p... read more
I think this place is more of a drive thru . pay your copay and go home. my diagnosis was as clear as mud. WebMD could do better. the next 2 days I was in the same pain I was before I went there. - plus I was left on hold for 11 minutes and then kicked to voice mail when I called this evening. Never again!
Business response:
Carmen, we are sorry to hear we did not meet your expectations and we would like to hear your feedback. Please visit our website and call the patient advocate line for the location you wish to speak to for further assistance. https://midwestexpressclinic.com/patient-information/patient-advocate/
Staff is incredibly rude/ unfriendly I’m not sure if they’re understaffed undertrained or under educated but I wouldn’t recommend this clinic to anyone. Any other options are better.
Business response:
Justin, we are very sorry to hear we did not meet your expectations and we would like to hear your feedback. Please visit our website and call the patient advocate line for the location you wish to speak to for further assistance. https://midwestexpressclinic.com/patient-information/patient-advocate/
If you are going in for a quick b12 shot you are fine! Anything else stick with your primary care physician or another urgent care or even the merrillville location. The wait was the worst.. express clinic NOT!! This was portage location 🙁 they always send me a link to leave a review multiple times but I guess they were smart to not send me one for this visit
Business response:
Dear Mandy, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 219-208-4588 at your earliest convenience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.8 star rating with 612 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open tomorrow at 8:00 a.m.