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Midwest Express Clinic
- Urgent Care
- Aurora, IL
About this business
Location details
1720 North Orchard Road, #140, Aurora, IL, 60506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Do not go to the Hammond location. The nurse about to take my vitals literally dropped her gloves in front of me and then picked them up, put them on and went to touch me. Told her I’m not comfortable with her wearing gloves she dropped on the floor. She takes them off and grabs new ones while contaminating those. Then I sit in a closet like room for over 20 minutes just to walk out. I can’t imagine the lack of sanitary precautions they’re taking if they’re doing nasty stuff like that in front of patients during a PANDEMIC. ... read more
Business response:
Emily, we are extremely sorry to hear about this situation. This is certainly not the experience we want our patients to have and we would like a chance to hear more details from you. Please give us a call at 219.525.1650 at your earliest convenience. Thank you!
Day 16 and still no results on our COVID 19 test!! What a joke! Day 18 and still no results!!! This clinic is a total scam!!
While I received great care from NP MiMi and Raquel on the phone was very nice, I was told lab results would be available in 3-5 days. Day 9 and no results. Always told to “try tomorrow or later today.” I realize this is a Quest problem, but MEC needs to be accountable. Alverno Labs still has 72 hour maximum turnaround time. Time to break from Quest.
Business response:
Joy, we would like to apologize for this situation. We are experiencing delays due to an increase in testing and results are taking up to 10 days to return. Please give us a call at 630.581.7432 to follow up on your test results or provide your full name and what clinic you visited, and we will check on your test results for you. Thank you for your patience.
They really need to take the word “Express” out of their name. I went to the Skokie facility and was told 2-3 days for the results of a COVID-19 test. Five days later and the results are still not in. Then when I called I kept getting different answers about when the results would be ready and how they would be delivered. Finally, today, I called them and told them not to bother calling or texting. I’ll find another facility that actually works.
Business response:
Frankie, we are sorry to hear about the delay in receiving your results. We’d like to hear more details about your specific situation, please give us a call at 630.581.7432 so we can improve upon your experience. We look forward to hearing from you.
I am STILL waiting for both a return phone call AND a return e-mail. I had a complaint that goes back to May 21st, and I was told someone would be in touch. She did call me, and said she would look into it, and here it is, a month later, and NOTHING!! I have questions STILL! My mom paid with her debit card (they do not accept checks; she is 88 years old), and it still has not come through on her bank statement. I need to know what is going on, and NO ONE WILL RETURN MY CALL NOR MY E-MAIL!!!!!!
"2868 N Broadway, Chicago, IL 60657" They don't really have good doctors and nurses. Not organized, so meaningless to set up an appointment. Just walk in. Anyway you will wait 1-2hours. You can't trust doctors there. Made an appointment and told them my baby needs to get a blood test for lead poisoning. We mentioned "11month old baby", "lead exposure:, "need blood test"... many times. Took a baby. waited for a long time to see a doctor even though we set up an appointment. Doctor told us it will be a quick test. another ... read more
I was supposed to receive a phone call to get my test results and never received a call back. I called for over 30 minutes to the front desk since the clinic is still open, no response the voicemail is full. Great place to get my money taken away and get treated like I don’t exists.
Business response:
We apologize for the delay, Cris. We are currently experiencing high call volumes, which has delayed our response and contributed to longer wait times. We will get back to you soon. If you'd like to speak to our Patient Advocate, please contact 219-525-1650.
Another place run by thieves.
Business response:
We are sorry to hear that we did not meet your expectations, Richard. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 219.525.1650 at your earliest convenience. We look forward to hearing from you.
They are offering Covid 19 testing for all individuals. I pre registered online and when I got there, they asked for insurance and a $100 urgent care copay. When I couldn't pay they turned me away. The test is FREE everywhere else. They get you there by saying they test EVERYONE, not just healthcare professionals and first responders. Then they hit you up for the money. Some people are paying because it is hard to get tests for the general public anywhere else. They are profiting off of people's sickness and fears during thi... read more
Business response:
Hi Mary, we are sorry to hear about your experience at our clinic. Due to the CDC's guidelines on who we were able to test, we were not offering the tests to everyone. Since then, we have been able to obtain more tests and have been able to expand our testing criteria. We would like an opportunity to discuss your situation in further detail, so please give our patient advocate a call at 630-581-7432 at your earliest convenience.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.8 star rating with 612 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.