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Miles Chevrolet
- Car Dealers
- Decatur, IL
About this business
Location details
150 W. Pershing Rd., Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lack of service Made a appointment with service department. They did not bother to call me when vehicle was ready, I had to call them at 4:00 pm. They did not mention they close at 5:00 pm. Dealership hours posted were 6pm. No mention that service dept closed at 5pm.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to Chris Perry at Cperry01@Vtaig.com to discuss this further.
Lack of service Made a appointment with service department. They did not bother to call me when vehicle was ready, I had to call them at 4:00 pm. They did not mention they close at 5:00 pm. Dealership hours posted were 6pm. No mention that service dept closed at 5pm.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to Chris Perry at Cperry01@Vtaig.com to discuss this further.
If your of color you might want to buy elsewhere! 01/19/19 I went to miles to purchase a 2018 Silverado. Before going to miles I was aware of my uaw and caterpillar discount that Miles offers. The salesman told me his life story about being divorced, building race cars, etc. Nothing he was talking about was in regard to the truck I wanted to purchase. When we finally got on subject about the Silverado he didn’t run my credit nor offer a test drive. I was only told the interest would be to much for me. I had $2,000 to put dow... read more
If your of color you might want to buy elsewhere! 01/19/19 I went to miles to purchase a 2018 Silverado. Before going to miles I was aware of my uaw and caterpillar discount that Miles offers. The salesman told me his life story about being divorced, building race cars, etc. Nothing he was talking about was in regard to the truck I wanted to purchase. When we finally got on subject about the Silverado he didn’t run my credit nor offer a test drive. I was only told the interest would be to much for me. I had $2,000 to put dow... read more
title of what? Great! Please stop sending these surveys multiple times, its annoying
Business response:
Sorry about the multiple surveys, Dave! Thank you for the review.
Miles Chevrolet Too much pressure and not enough explanation was pressured in the MPP was not impressed with the service I was given.
Miles Chevrolet Too much pressure and not enough explanation was pressured in the MPP was not impressed with the service I was given.
Oil change service I'm still waiting on my call back with a quote for new tires. I guess you don't want to sell me some tires.,
Business response:
Hello Sheryl - Please accept our apologies, as it appears your request for a tire quote was either not received or not properly routed. We have been unable to find your contact information based on your first name alone. Will you please contact our Service Manager, Robert Calhoun, at 271-872-2060 at your earliest convenience? He would like to learn more about how this communication mix-up occurred. Thank you!
Oil change is not a topic for a survey... It was an oil change, not a big deal, and not worth the hassle of filling out a survey. It is ridiculous that this is sent after each visit.
Business response:
Greetings Kenneth, and thank you for your post. While we try not to overplay our welcome, the surveys are optional and provide us with good feedback on the standard of service we're providing for all our customers. -Your friends at Miles Chevrolet
Frequently asked questions about Miles Chevrolet
How is Miles Chevrolet rated?
Miles Chevrolet has a 4.6 star rating with 2,277 reviews.
When is Miles Chevrolet open?
Miles Chevrolet is closed now. It will open at 7:30 a.m.