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Miles Chevrolet
- Car Dealers
- Decatur, IL
About this business
Location details
150 W. Pershing Rd., Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Oil change service I'm still waiting on my call back with a quote for new tires. I guess you don't want to sell me some tires.,
Business response:
Hello Sheryl - Please accept our apologies, as it appears your request for a tire quote was either not received or not properly routed. We have been unable to find your contact information based on your first name alone. Will you please contact our Service Manager, Robert Calhoun, at 271-872-2060 at your earliest convenience? He would like to learn more about how this communication mix-up occurred. Thank you!
Oil change is not a topic for a survey... It was an oil change, not a big deal, and not worth the hassle of filling out a survey. It is ridiculous that this is sent after each visit.
Business response:
Greetings Kenneth, and thank you for your post. While we try not to overplay our welcome, the surveys are optional and provide us with good feedback on the standard of service we're providing for all our customers. -Your friends at Miles Chevrolet
Carolynn It's hard for me to fully trust the repair/maintenance part. We had an experience with them before when they said they done something but didn't. I would like to be able to watch them add additives to the oil, transmission type stuff. They charge an outrageous price, but how do you know they really done it. If they lie once about a minor thing....hard to believe they wouldn't lie about a major thing also. The person was suppose to have been talked to, but hard to trust this now
Poor workmanship take no responsibility attitude Repairs caused more problems due to the ineptness of the dealership.
Business response:
Dear Dennis, We're very sorry to hear that your recent service visit fell short of your expectations. It's difficult to tell from your comments here what the exact problem was, but we would appreciate an opportunity to hear more of your feedback and do what we can to improve the situation. Please reach out at your earliest convenience. Pat Dawson Managing Partner Miles Chevrolet 855-201-2123
Poor workmanship take no responsibility attitude Repairs caused more problems due to the ineptness of the dealership.
Business response:
Dear Dennis, We're very sorry to hear that your recent service visit fell short of your expectations. It's difficult to tell from your comments here what the exact problem was, but we would appreciate an opportunity to hear more of your feedback and do what we can to improve the situation. Please reach out at your earliest convenience. Pat Dawson Managing Partner Miles Chevrolet 855-201-2123
What's supposed t go here? No instructions. When I purchased the car 4 yrs. ago my only dissatisfaction was the hard-sell I got to purchase an extended warranty. It almost cost the dealership the sale.
Business response:
Joanne, We're sorry that the purchase process was not as seamless as you would have liked. We appreciate your continued business, and we hope you'll give us another chance the next time you're in the market. Your friends at Miles Chevrolet
Frequently asked questions about Miles Chevrolet
How is Miles Chevrolet rated?
Miles Chevrolet has a 4.6 star rating with 2,322 reviews.
When is Miles Chevrolet open?
Miles Chevrolet is closed now. It will open tomorrow at 7:30 a.m.