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MINI
- Automotive
- Princeton, NJ
About this business
Location details
3466 US Highway 1, Suite A, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Great and courteous service. Service appointment was conveniently made and promptly confirmed by the dealership. Princeton Mini/BMW provides free Wi-Fi (and coffee) in the waiting room, which was a real convenience. Overall this appointment for routine maintenance service was excellent.
First time visit for service as I bought the mini at a dealer in PA, but job change put Princeton Mini near work. Treated very well, service tech listened to problems and concerns and talked thru possible scenarios. Called with full description of problem and recommended service. No pressure to do all items at same time. Service handled with professionalism and courtesy throughout, work done perfectly and on time. Have two minis and hope to add third and would without a doubt look to Princeton Mini to supply it.
First I'd say look at the date of the most recent posts. It seems they've made some changes at Princeton Mini. Rob Morris was very courteous (no relation to me by the way) got drinks for my kids, was patient when they ran amok in the place, etc. Other staff I came across were very friendly. I wasn't ready to buy at the time and it didn't matter at all to him. He arranged me to take a drive and said no worries...very cordial. I have yet to experience service or sales to the level that others have, so I must respect their stat... read more
When you first go in here they kill you with kindness and then they want the sale which was fine by us but we wanted what they had, but the salesman offered us all kinds of things that were not included with my car and a week after the sale was complete I would call and my calls went to his voice mail and after calling daily for a week he NEVER returned my calls. Ok if you could not come thru with what you offered me just say so! Dont be POOR salesman that does not return a phone call.
Business response:
what a shame this place seemed so sincere but still no one returns my calls,, see ya and I will tell ereryone and anyone how you dont even try to return calls
This dealership is so beyond awful I could write a book. The sales people are liars. My salesperson sold me my car under the impression that I was getting all of the upgraded amenities- i.e. run flat tires. Needless to say AFTER I signed the lease, all of his lies came out. I was given a completely different car than I was talked into. I tried contacting the dealership and the "Manager" - and I use that term EXTREMELY loosely, does nothing but engage in a verbal altercation with you. This place is an absolute joke. Main Line... read more
Business response:
Heather, thank you for giving us the chance to resolve this situation for you. I apologize if there may have been some initial miscommunication. According to our service records, on 11/23/2013 we replaced your flat tire for you free of charge. When we discovered another flat tire on 1/15/2014, the tire was replaced. Finally, on 5/15/2014 yet another nail was found in your tire and when we offered to show you the nail, you simply refused the service. I apologize if this has upset you, but I am more than willing to work with y... read more
1. I had an extended warranty that came with the car when I bought it. I needed new brakes for my car, which was covered by the warranty. Princeton Mini told me my warranty had expired. Luckily I checked my copy of the contract, which revealed it was not expired at all. 2. I had the low tire pressure light come on and was told they checked for a leak and I was told by Mini Service there was none. The light came back on and I returned to the dealership to be told that even if they could find the source of the leak, they still... read more
Don't Bother Going Here - Recently my husband and I wanted to purchase a 2013 Mini Turbo - we had a 2009 mini to trade in. When we arrived at the dealer the sales team and others were sitting on the desks eating food somewhat disinterested in customers. The sales manager introduced me to the person I had been speaking with on the phone. Through the course of discussion the sales person tried to lower the trade-in value of our mini by $1,000.00 stating that the tires needed to be replaced and that would be the price the servi... read more
Princeton Mini is the worst dealership in my experience. The customer service is extremely poor. These guys do not understand the meaning of commitment. I have had numerous negative experiences at the service center. Once I needed to have a minor auto body work done on my Mini. They said it would take 5 business days to complete. I dropped off the car one day and left for a week long business trip. I returned the following weekend and discovered that my car was not done. They did not even know why it got delayed. In other wo... read more
My purchase was a comedy of errors from the beginning. At the initial visit my SIGNED contract stated a certain monthly payment with .9% interest only to be followed by a phone call saying a (huge) mistake was made. At delivery, another snafus occurred with the interest rate because of he type of loan I chose. "OOPs, we forgot to inform you, sorry." Half of the referral fee promised was sent. They finally did cough up the other half. Numerous phone calls were either not returned or returned many days later stating they had c... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.6 star rating with 491 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.