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MINI
- Automotive
- Plano, TX
About this business
Location details
1645 Dallas Pkwy, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I likey
Took my car in twice while under warranty because it was losing oil. The service manager says Minis just do that. As soon as I took it in AFTER THE WARRANTY RAN OUT, they find the $1000 issue. DO NOT BUY A MINI HERE. THEY DO NOT CARE ABOUT YOUR CONCERNS WHILE IT IS UNDER WARRANTY. Not to mention that they sold me a maintenance plan based on the fact that they replace my clutch around 60K miles. once I needed it, I had to fight tooth and nail to get them to cover it. AVOID THEM LIKE THE PLAGUE!
Last week I went in to purchase a particular MINI Cooper S. It was older but I wanted to purchase it with cash in hand. Steve (I think that was his name, he didn’t give it to me) advised me that even if he had the particular year model I was looking for he wouldn’t sell it to me. He offered no solution and stated “they had too many problems for those years”. I’m willing to bet he didn’t say that when his customers bought them new. Horrible salesmanship and I ended up purchasing one yesterday somewhere else.
Business response:
Dear Mr. House, Thank you for taking the time to bring this to our attention. I am sorry to hear about your experience, and I would like an opportunity to learn more. It is feedback like yours that allows us an opportunity to improve our operations. Please call me at 972-588-7478 or email me at mniksich@sewell.com, so that we can discuss your experience. Thank you again. Sincerely, Michael Niksich Sales Manager
I bought a 2011 Mini with 26,000 miles on it. The salesman showed me an inspection on the car stating the tires were almost new. I noticed some road rash on one of the rims and pointed it out to him. He said he was aware of the problem. A few weeks after purchasing the car, both front tires needed to be replaced. One tore at the bead and the one on the rim with road rash had a large gash. Mini towed it to there shop. After having it a couple of days the salesman called and said I must have hit something because of the road r... read more
Business response:
Dear Ms. James, Thank you for reaching out to us. It is always our goal to provide you with an exceptional service experience and I’m very sorry we’ve let you down. I would love to have a few minutes of your time to discuss this over the phone. At your convenience, please contact me at either 972-588-7515 or at kwolfenberger@sewell.com. Thank you again, and I hope to earn the opportunity to regain your trust and confidence in us. Sincerely, Kelly Wolfenberger General Manager
No one came out and spoke to me. I finally just left.
I wasn't sure how to take this today but an employee on the service drive told me today that they weren't going to be able to wash my MINI cause it took up to much time to do so by hand... I was like well I have always had it washed and always waited on other Sewell models to be washed because they aren't able to take their cars to those dealers for their washes. I have spent enough money their to ask for hand wash when my MINI won't fit thru wash drive... Just complete turn off maybe I'll take my MINI to Sewell BMW or Cadil... read more
Business response:
Dear Mr. Morris, we are sorry we could not accommodate your request as usual for a complimentary wash by hand of your vehicle during your recent visit. We appreciate you servicing your vehicle with us and whenever possible, we will honor your request for a complimentary hand wash in the future. Rest assured, we will continue to hand wash your vehicle after a service has been completed. Thank you for being a Sewell customer.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,255 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.