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MINI
- Automotive
- San Diego, CA
About this business
Location details
5202 Kearny Mesa Road, San Diego, CA, 92111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This review is solely based on this dealership sales practices of extended warranty. Please don't make the same mistake I made in purchasing an extended warranty from Mini. After buying my 2011 Mini Cooper S on September of 2014 with around 20,000 my car has been taken in for service around 11 times. Some issues were : Thermostat, Fuel Pump, Oil Leaks, Fuel Pump, Multiple Coils, Gasket Ring, Clutch and the list goes on... I was approached and offered to buy a " Preferred Extended" for around $ 2300. I thought with the high p... read more
I went waiting to buy and car and was willing to put down half but Joseph was such a dick! Assuming me and my guy friend was a couple & when I said no we are just friends he say oh well I just dealt with "those people yesterday" I should have got up and walked out be decided to give him the benefit of doubt And when I was asking about the apr his response was "it's not magic it math"! As someone who's worked in customer service for over 15 years none of the above is okay!
Business response:
Shabar, I am very sorry to hear about your experience with our Sales Team and assure you that we take your feedback seriously. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at arahbari@penskeautomotive.com. Thank you for your honest feedback! Sincerely, Alan Rahbari General Manager MINI of San Diego
TERRIBLE and I mean TERRIBLE customer service from "assistant manager" Wes Kramer. Never in my life have I ever experienced anything like this before. We waited 40 minutes for him to arrive, only to have him give us attitude when we called him out on his tardiness. Talking back to us, telling us how it was his day off.... like if he was doing us a favor. Seriously, can't believe this person is a manager. Felt like I was back in high school dealing with a prepubescent surfer. Great car, horrible service!
Business response:
Debbie, I am very sorry to hear about your recent experience at our dealership. I would appreciate the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send me an email directly at arahbari@penskeautomotive.com. Sincerely, Alan Rahbari General Manager MINI of San Diego
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 1,022 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.